12(1)The Commissioner must establish a procedure for the investigation of complaints about the exercise of the Commissioner’s functions (“the complaints procedure”).
(2)The complaints procedure must include provision about—
(a)how a complaint may be made;
(b)the person to whom a complaint may be made;
(c)the period within which consideration of a complaint must begin and be concluded;
(d)the action that the Commissioner must consider taking in response to a complaint.
(3)The Commissioner may amend the complaints procedure, but this is subject to the requirement to include provisions in accordance with sub-paragraph (2).
(4)The Commissioner must—
(a)make a copy of the complaints procedure available for inspection at the Commissioner’s office, and
(b)ensure that copies of the complaints procedure are made available at such other places and by such other means as the Commissioner considers appropriate.
(5)The Commissioner must ensure that the arrangements for inspecting and gaining access to copies of the complaints procedure are published in such a way as to bring those arrangements to the attention of persons whom the Commissioner thinks likely to have an interest in the procedure.