PART 4 E+WLISTED AUTHORITIES: COMPLAINTS-HANDLING PROCEDURES

41Complaints-handling procedures: promotion of best practice etcE+W

(1)The Ombudsman must—

(a)monitor practice and identify any trends in practice as respects the way in which listed authorities handle complaints,

(b)promote best practice in relation to such complaints-handling, and

(c)encourage co-operation and the sharing of best practice among listed authorities in relation to complaints-handling.

(2)A listed authority must co-operate with the Ombudsman in the exercise of the function in subsection (1).

(3)But the Ombudsman may not require a listed authority to co-operate under subsection (2)⁠—

(a)if the listed authority lacks the necessary powers (other than by virtue of this Act) to co-operate under subsection (2);

(b)if co-operating under subsection (2) requires the listed authority to act inconsistently with any enactment (including any code, guidance, scheme or other document made under any enactment) that applies to the listed authority.