Investigations by the Ombudsman
2 Power of investigation
1
The Ombudsman may investigate any matter, whenever arising, if—
a
the matter consists of action taken by or on behalf of a person liable to investigation under this Act,
b
the matter is one which the Ombudsman is entitled to investigate, and
c
a complaint in respect of the matter has been duly made to the Ombudsman.
2
The Ombudsman may investigate any matter, whenever arising, if—
a
paragraphs (a) and (b) of subsection (1) are satisfied, and
b
the person liable to investigation has requested the Ombudsman to investigate the matter.
3
Without prejudice to paragraph 2(2) of schedule 1, it is for the Ombudsman to decide whether to initiate, continue or discontinue an investigation under subsection (1) or (2).
4
The Ombudsman may take such action in connection with the complaint or request as the Ombudsman thinks may be of assistance in reaching any such decision.
5
Such action may, in particular, include action with a view to resolving the complaint or request.