Search Legislation

Advanced Search

Patient Rights (Scotland) Act 2011

Status:

This is the original version (as it was originally enacted).

18Patient advice and support service

This section has no associated Explanatory Notes

(1)The patient advice and support service to be secured by the Agency under section 10ZA of the 1978 Act is to provide advice and support services to patients and other members of the public in relation to the health service.

(2)In particular, the patient advice and support service is to—

(a)promote an awareness and understanding of the rights and responsibilities of patients (and in particular, promote awareness of the Charter),

(b)advise and support persons who wish to give feedback or comments, or raise concerns or complaints about health care,

(c)provide information and advice on such matters as it considers likely to be of interest to persons using the health service,

(d)make persons aware of and, where appropriate, direct them to—

(i)other sources of advice and support (including persons who provide advice and support in relation to matters other than the health service),

(ii)persons providing representation and advocacy services,

(e)provide such—

(i)other advice or support,

(ii)reports on its activities,

as the Agency may specify.

(3)Nothing in this Act prevents a provider of the patient advice and support service from providing advice and support in relation to matters other than the health service.

(4)But the provision of such other advice and support by such a provider must not prejudice its provision of advice and support services under subsection (1).

(5)For the purposes of subsection (2), the responsibilities of a patient include the responsibility of the patient—

(a)for the patient’s own health and wellbeing, and

(b)to behave appropriately in the receipt of health care.

(6)The Scottish Ministers may by regulations make further provision about the patient advice and support service and in particular about the services it is to provide.

Back to top

Options/Help

Print Options

Close

Legislation is available in different versions:

Latest Available (revised):The latest available updated version of the legislation incorporating changes made by subsequent legislation and applied by our editorial team. Changes we have not yet applied to the text, can be found in the ‘Changes to Legislation’ area.

Original (As Enacted or Made): The original version of the legislation as it stood when it was enacted or made. No changes have been applied to the text.

Close

See additional information alongside the content

Show Explanatory Notes for Sections: Displays relevant parts of the explanatory notes interweaved within the legislation content.

Close

Opening Options

Different options to open legislation in order to view more content on screen at once

Close

Explanatory Notes

Text created by the Scottish Government to explain what the Act sets out to achieve and to make the Act accessible to readers who are not legally qualified. Explanatory Notes were introduced in 1999 and accompany all Acts of the Scottish Parliament except those which result from Budget Bills.

Close

More Resources

Access essential accompanying documents and information for this legislation item from this tab. Dependent on the legislation item being viewed this may include:

  • the original print PDF of the as enacted version that was used for the print copy
  • lists of changes made by and/or affecting this legislation item
  • confers power and blanket amendment details
  • all formats of all associated documents
  • correction slips
  • links to related legislation and further information resources
Close

More Resources

Use this menu to access essential accompanying documents and information for this legislation item. Dependent on the legislation item being viewed this may include:

  • the original print PDF of the as enacted version that was used for the print copy
  • correction slips

Click 'View More' or select 'More Resources' tab for additional information including:

  • lists of changes made by and/or affecting this legislation item
  • confers power and blanket amendment details
  • all formats of all associated documents
  • links to related legislation and further information resources