1. Introductory Text

  2. CHAPTER 1 GENERAL PROVISIONS

    1. Article 1.Purpose

    2. Article 2.Definitions

    3. Article 3.Scope

    4. Article 4.Internal market

  3. CHAPTER 2 UNFAIR COMMERCIAL PRACTICES

    1. Article 5.Prohibition of unfair commercial practices

    2. Section 1 Misleading commercial practices

      1. Article 6.Misleading actions

      2. Article 7.Misleading omissions

    3. Section 2 Aggressive commercial practices

      1. Article 8.Aggressive commercial practices

      2. Article 9.Use of harassment, coercion and undue influence

  4. CHAPTER 3 CODES OF CONDUCT

    1. Article 10.Codes of conduct

  5. CHAPTER 4 FINAL PROVISIONS

    1. Article 11.Enforcement

    2. Article 12.Courts and administrative authorities: substantiation of claims

    3. Article 13.Penalties

    4. Article 14.Amendments to Directive 84/450/EEC

    5. Article 15.Amendments to Directives 97/7/EC and 2002/65/EC

    6. Article 16.Amendments to Directive 98/27/EC and Regulation (EC) No 2006/2004

    7. Article 17.Information

    8. Article 18.Review

    9. Article 19.Transposition

    10. Article 20.Entry into force

    11. Article 21.Addressees

  6. Signature

    1. ANNEX I

      COMMERCIAL PRACTICES WHICH ARE IN ALL CIRCUMSTANCES CONSIDERED UNFAIR

      1. Misleading commercial practices

      2. Claiming to be a signatory to a code of conduct...

      3. Aggressive commercial practices

      4. Creating the impression that the consumer cannot leave the premises...

    2. ANNEX II

      COMMUNITY LAW PROVISIONS SETTING OUT RULES FOR ADVERTISING AND COMMERCIAL COMMUNICATION

      1. Articles 4 and 5 of Directive 97/7/EC

      2. Article 3 of Council Directive 90/314/EEC of 13 June 1990 on...

      3. Article 3(3) of Directive 94/47/EC of the European Parliament and...

      4. Article 3(4) of Directive 98/6/EC of the European Parliament and...

      5. Articles 86 to 100 of Directive 2001/83/EC of the European...

      6. Articles 5 and 6 of Directive 2000/31/EC of the European...

      7. Article 1(d) of Directive 98/7/EC of the European Parliament and...

      8. Articles 3 and 4 of Directive 2002/65/EC

      9. Article 1(9) of Directive 2001/107/EC of the European Parliament and...

      10. Articles 12 and 13 of Directive 2002/92/EC of the European...

      11. Article 36 of Directive 2002/83/EC of the European Parliament and...

      12. Article 19 of Directive 2004/39/EC of the European Parliament and...

      13. Articles 31 and 43 of Council Directive 92/49/EEC of 18 June...

      14. Articles 5, 7 and 8 of Directive 2003/71/EC of the...