Water Industry Act 1991

chapter IIIE+W Quality and Sufficiency of Supplies

Standards of wholesomenessE+W

67 Standards of wholesomeness.E+W

(1)The Secretary of State may by regulations make provision that water that is supplied to any premises is or is not to be regarded as wholesome for the purposes of this Chapter if it satisfies or, as the case may be, fails to satisfy such requirements as may be prescribed.

(2)Without prejudice to the generality of subsection (1) above, regulations under this section may, for the purpose of determining the wholesomeness of any water—

(a)prescribe general requirements as to the purposes for which the water is to be suitable;

(b)prescribe specific requirements as to the substances that are to be present in or absent from the water and as to the concentrations of substances which are or are required to be present in the water;

(c)prescribe specific requirements as to other characteristics of the water;

(d)provide that the question whether prescribed requirements are satisfied may be determined by reference to such samples as may be prescribed;

(e)enable the Secretary of State to authorise such relaxations of and departures from the prescribed requirements (or from any of them) as may be prescribed, to make any such authorisation subject to such conditions as may be prescribed and to modify or revoke any such authorisation or condition; and

(f)enable the Secretary of State to authorise a local authority (either instead of the Secretary of State or concurrently with him) to exercise in relation to a private supply any power conferred on the Secretary of State by regulations made by virtue of paragraph (e) above.

General obligations of undertakers [F1and [F2water supply licensees]]E+W

68 Duties of water undertakers [F3and [F4water supply licensees]] with respect to water quality.E+W

(1)It shall be the duty of a water undertaker [F5where its supply system is used for the purpose of supplying water to any premises for domestic or food production purposes]—

(a)[F6to ensure that any water so supplied] is wholesome at the time of supply; and

(b)so far as reasonably practicable, to ensure, in relation to each source or combination of sources from which [F7water is so supplied], that there is, in general, no deterioration in the quality of the water which is supplied from time to time from that source or combination of sources.

[F8and this section and section 69 below apply, in relation to the duty of an undertaker, whether or not the water supplied using the undertaker’s supply system is supplied by the undertaker.]

[F9(1A)It shall be the duty of a [F10water supply licensee]—

(a)when supplying water to any premises for domestic or food production purposes, in accordance with [F11the licensee's retail authorisation or restricted retail authorisation], to ensure that the water is wholesome at the time of supply; and

(b)so far as reasonably practicable, to ensure, in relation to each source or combination of sources from which [F12that licensee] supplies water to premises for domestic or food production purposes, in accordance with [F13the licensee's retail authorisation or restricted retail authorisation], that there is, in general, no deterioration in the quality of the water which is supplied from time to time from that source or combination of sources,

F14...]

(2)For the purposes of this section and section 69 below and subject to subsection (3) below, [F15where a water undertaker’s supply system is used for the purpose of supplying water to any premises, any water so supplied] to any premises shall not be regarded as unwholesome at the time of supply where it has ceased to be wholesome only after leaving the undertaker’s pipes.

(3)For the purposes of [F16subsection (1) above where a water undertaker’s supply system is used for the purpose of supplying water to any premises, and the water so supplied] would not otherwise be regarded as unwholesome at the time of supply, that water shall be regarded as unwholesome at that time if—

(a)it has ceased to be wholesome after leaving the undertaker’s pipes but while in a pipe which is subject to water pressure from a water main or which would be so subject but for the closing of some valve; and

(b)it has so ceased in consequence of the failure of the undertaker, before [F17the water is supplied, to ensure that such steps are taken] as may be prescribed for the purpose of securing the elimination, or reduction to a minimum, of any prescribed risk that the water would cease to be wholesome after leaving the undertaker’s pipes.

[F18(3A)For the purposes of subsection (1A) above where water supplied by a [F19water supply licensee] to any premises would not otherwise be regarded as unwholesome at the time of supply, that water shall be regarded as unwholesome at that time if—

(a)it has ceased to be wholesome after leaving the relevant pipes but while in a pipe which is subject to water pressure from a water main or which would be so subject but for the closing of some valve; and

(b)it has so ceased in consequence of the failure of [F20the licensee], before supplying the water, to ensure that such steps are taken as may be prescribed for the purpose of securing the elimination, or reduction to a minimum, of any prescribed risk that the water would cease to be wholesome after leaving the relevant pipes.

(3B)In subsection (3A) above “relevant pipes” means the pipes of the water undertaker whose supply system is used for the purpose of the supply made by the [F21water supply licensee].]

(4)The provisions of this section shall apply in relation to water which is supplied by a water undertaker whether or not the water is water which the undertaker is required to supply by virtue of any provision of this Act.

(5)The duties of a water undertaker [F22and [F23water supply licensee]] under this section shall be enforceable under section 18 above by the Secretary of State.

[F24(6)References in this section to a retail authorisation or a restricted retail authorisation are to be construed in accordance with Schedule 2A.

(7)In this section “prescribed” means—

(a)in relation to a water undertaker whose area is wholly or mainly in Wales, and

(b)in relation to a water supply licensee so far as relating to licensed activities using the supply system of such a water undertaker,

prescribed by regulations made by the Welsh Ministers by statutory instrument, which is subject to annulment in pursuance of a resolution of the Assembly.]

69 Regulations for preserving water quality.E+W

(1)The Secretary of State may by regulations require a water undertaker [F25or a [F26water supply licensee] to ensure that such steps are taken] as may be prescribed for the purpose of securing compliance with section 68 above.

(2)Without prejudice to the generality of the power conferred by subsection (1) above, regulations under that subsection may impose an obligation on a water undertaker [F27or [F28water supply licensee]]—

(a)to [F29ensure that all such steps are taken] as may be prescribed for monitoring and recording whether the water [F30used for relevant supplies] to premises for domestic or food production purposes is wholesome at the time of supply;

(b)to [F31ensure that all such steps are taken] as may be prescribed for monitoring and recording the quality of the water from any source, or combination of sources, which [F32is used or is proposed to be used for making relevant supplies] to any premises for domestic or food production purposes;

(c)to ensure that a source which [F33is used or proposed to be used for making relevant supplies] for domestic or food production purposes is not so used until prescribed requirements for establishing the quality of water which may be supplied from that source have been complied with;

(d)to [F34ensure that records are kept] of the localities within which all the premises [F35receiving relevant supplies] for domestic or food production purposes F36. . . are normally supplied from the same source or combination of sources;

(e)to [F37ensure that prescribed requirements are complied with] with respect to the analysis of water samples or with respect to internal reporting or organisational arrangements.

(3)Without prejudice to subsections (1) and (2) above, the Secretary of State may by regulations make provision [F38imposing obligations on water undertakers or [F39water supply licensees] with respect to the use for the purposes of or in connection with making relevant supplies]—

(a)of such processes and substances; and

(b)of products that contain or are made with such substances or materials,

as he considers might affect the quality of any water.

(4)Without prejudice to the generality of the power conferrred by subsection (3) above, regulations under that subsection may—

(a)[F40require water undertakers or [F41water supply licensees] to ensure that] processes, substances and products which have not been approved under the regulations or which contravene the regulations [F42are not used for the purposes of or in connection with relevant supplies];

(b)for the purposes of provision made by virtue of paragraph (a) above, require [F43water undertakers and [F44water supply licensees] to ensure that] processes, substances and products used [F45for the purposes of or in connection with relevant supplies] conform to such standards as may be prescribed by or approved under the regulations;

(c)impose such other requirements as may be prescribed with respect to the use [F46for the purposes of or in connection with relevant supplies] of prescribed processes, substances and products;

(d)provide for the giving, refusal and revocation, by prescribed persons, of approvals required for the purposes of the regulations, for such approvals to be capable of being made subject to such conditions as may be prescribed and for the modification and revocation of any such condition;

(e)impose obligations to furnish prescribed persons with information reasonably required by those persons for the purpose of carrying out functions under the regulations;

(f)provide for a contravention of the regulations to constitute—

(i)a summary offence punishable, on summary conviction, by a fine not exceeding level 5 on the standard scale or such smaller sum as may be prescribed; or

(ii)an offence triable either way and punishable, on summary conviction, by a fine not exceeding the statutory maximum and, on conviction on indictment, by a fine;

and

(g)require prescribed charges to be paid to persons carrying out functions under the regulations.

(5)The Secretary of State may by regulations F47. . . —

(a)[F48require a water undertaker]to publish information about the quality of water supplied for domestic or food production purposes to any premises [F49using that undertaker’s supply system]; F50. . .

[F51(aa)require a [F52water supply licensee] to publish information about the quality of water supplied for domestic or food production purposes to any premises by [F53that licensee].]

(b)[F54require any such undertaker [F55or licensee]] to provide information to prescribed persons about the quality of water [F56supplied as referred to in paragraph (a) or (aa) above (as the case may be)].

(6)Regulations under subsection (5) above—

(a)shall prescribe both the information which is to be published or provided in pursuance of the regulations and the manner and circumstances in which it is to be published or provided;

(b)may require the provision of information by a water undertaker [F57or [F58water supply licensee]] to any person to be free of charge or may authorise it to be subject to the payment by that person to the undertaker [F59or licensee] of a prescribed charge; and

(c)may impose such other conditions on the provision of information by a water undertaker [F60or [F61water supply licensee]] to any person as may be prescribed.

[F62(7)In this section, “relevant supplies” means—

(a)in the case of an obligation imposed on a water undertaker, supplies of water—

(i)made by the undertaker in carrying out its functions; or

(ii)made by a [F63water supply licensee] using the undertaker’s supply system; and

(b)in the case of an obligation imposed on a [F64water supply licensee], supplies of water made by that supplier using a water undertaker’s supply system.]

70 Offence of supplying water unfit for human consumption.E+W

(1)Subject to subsection (3) below, where a [F65water undertaker’s supply system is used for the purposes of supplying water] to any premises and that water is unfit for human consumption, [F66the relevant persons] shall be guilty of an offence and liable [F67on summary conviction, or on conviction on indictment, to a fine].

[F68(1A)For the purposes of subsection (1) above, the relevant persons are—

(a)the water undertaker whose supply system is used for the purposes of supplying the water (in this section referred to as the “primary water undertaker”); and

(b)any employer of persons, or any self-employed person, who is concerned in the supply of the water.]

(2)For the purposes of section 210 below and any other enactment under which an individual is guilty of an offence by virtue of subsection (1) above the penalty on conviction on indictment of an offence under this section shall be deemed to include imprisonment (in addition to or instead of a fine) for a term not exceeding two years.

(3)In any proceedings against any [F69relevant person] for an offence under this section it shall be a defence for [F70that person] to show that it—

(a)had no reasonable grounds for suspecting that the water would be used for human consumption; or

(b)took all reasonable steps and exercised all due diligence for securing that the water was fit for human consumption on leaving [F71the primary water undertaker's] pipes or was not used for human consumption.

[F72(3A)For the purposes of paragraph (b) of subsection (3) above—

(a)in the case of proceedings against a primary water undertaker, showing that the undertaker took all reasonable steps and exercised all due diligence as mentioned in that paragraph includes (among other things) showing that the relevant arrangements were reasonable in all the circumstances; and

(b)in the case of proceedings against any other relevant person, showing that the person took all reasonable steps and exercised all due diligence as mentioned in that paragraph includes (among other things) showing that it took all reasonable steps and exercised all due diligence for securing that all aspects of the relevant arrangements for which it was responsible were properly carried out.

(3B)In subsection (3A) above, “relevant arrangements” means arrangements made by the primary water undertaker to ensure that all other relevant persons were required to take all reasonable steps and exercise all due diligence for securing that the water was fit for human consumption on leaving the undertaker’s pipes or was not used for human consumption.]

(4)Proceedings for an offence under this section shall not be instituted except by the Secretary of State or the Director of Public Prosecutions.

Waste, contamination, misuse etc.E+W

71 Waste from water sources.E+W

(1)Subject to subsections (2) and (3) below, a person shall be guilty of an offence under this section if—

(a)he causes or allows any underground water to run to waste from any well, borehole or other work; or

(b)he abstracts from any well, borehole or other work water in excess of his reasonable requirements.

(2)A person shall not be guilty of an offence by virtue of subsection (1)(a) above in respect of anything done for the purpose—

(a)of testing the extent or quality of the supply; or

(b)of cleaning, sterilising, examining or repairing the well, borehole or other work in question.

(3)Where underground water interferes or threatens to interfere with the carrying out or operation of any underground works (whether waterworks or not), it shall not be an offence under this section, if no other method of disposing of the water is reasonably practicable, to cause or allow the water to run to waste so far as may be necessary for enabling the works to be carried out or operated.

(4)A person who is guilty of an offence under this section shall be liable, on summary conviction, to a fine not exceeding level 3 on the standard scale.

(5)On the conviction of a person under this section, the court may—

(a)order that the well, borehole or other work to which the offence relates shall be effectively sealed; or

(b)make such other order as appears to the court to be necessary to prevent waste of water.

(6)If any person fails to comply with an order under subsection (5) above, then, without prejudice to any penalty for contempt of court, the court may, on the application of [F73the [F74appropriate agency]], authorise [F75the appropriate agency] to take such steps as may be necessary to execute the order; and any expenses incurred in taking any such steps shall be recoverable summarily as a civil debt from the person convicted.

(7)Any person designated for the purpose by [F76the [F74appropriate agency]] shall, on producing some duly authenticated document showing his authority, have a right at all reasonable times—

(a)to enter any premises for the purpose of ascertaining whether there is, or has been, any contravention of the provisions of this section on or in connection with the premises;

(b)to enter any premises for the purpose of executing any order of the court under this section which [F76the [F74appropriate agency]] has been authorised to execute in those premises.

(8)Part I of Schedule 6 to this Act shall apply to the rights of entry conferred by subsection (7) above.

[F77(9)In this section “the appropriate agency” means—

(a)the Environment Agency, in relation to a well, borehole or other work in England;

(b)the NRBW, in relation to a well, borehole or other work in Wales.]

72 Contamination of water sources.E+W

(1)Subject to subsections (2) and (3) below, a person is guilty of an offence under this section if he is guilty of any act or neglect whereby the water in any waterworks which is used or likely to be used—

(a)for human consumption or domestic purposes; or

(b)for manufacturing food or drink for human consumption,

is polluted or likely to be polluted.

(2)Nothing in this section shall be construed as restricting or prohibiting any method of cultivation of land which is in accordance with the principles of good husbandry.

(3)Nothing in this section shall be construed as restricting or prohibiting the reasonable use of oil or tar on any highway maintainable at public expense so long as the highway authority take all reasonable steps for preventing—

(a)the oil or tar; and

(b)any liquid or matter resulting from the use of the oil or tar,

from polluting the water in any waterworks.

(4)A person who is guilty of an offence under this section shall be liable—

(a)on summary conviction, to a fine not exceeding the statutory maximum and, in the case of a continuing offence, to a further fine not exceeding £50 for every day during which the offence is continued after conviction;

(b)on conviction on indictment, to imprisonment for a term not exceeding two years or to a fine or to both.

(5)In this section “waterworks” includes—

(a)any spring, well, adit, borehole, service reservoir or tank; and

(b)any main or other pipe or conduit of a water undertaker; and

(c)any pipe or conduit of a [F78water supply licensee].

73 Offences of contaminating, wasting and misusing water etc.E+W

(1)If any person who is the owner or occupier of any premises to which a supply of water is provided by a water undertaker [F79or [F80water supply licensee]] intentionally or negligently causes or suffers any water fitting for which he is responsible to be or remain so out of order, so in need of repair or so constructed or adapted, or to be so used—

(a)that water in a water main or other pipe of a water undertaker, or in a pipe connected with such a water main or pipe, is or is likely to be contaminated by the return of any substance from those premises to that main or pipe;

(b)that water that has been supplied by the undertaker [F81or [F82licensee]] to those premises is or is likely to be contaminated before it is used; or

(c)that water so supplied is or is likely to be wasted or, having regard to the purposes for which it is supplied, misused or unduly consumed,

that person shall be guilty of an offence and liable, on summary conviction, to a fine not exceeding level 3 on the standard scale.

[F83(1A)In any proceedings under subsection (1) above it shall be a defence to prove–

(a)that the contamination or likely contamination, or the wastage, misuse or undue consumption, was caused (wholly or mainly) by the installation, alteration, repair or connection of the water fitting on or after 1st July 1999;

(b)that the works were carried out by or under the direction of an approved contractor within the meaning of the Water Supply (Water Fittings) Regulations 1999; and

(c)that the contractor certified to the person who commissioned those works that the water fitting complied with the requirements of those regulations.]

(2)Any person who uses any water supplied to any premises by a water undertaker for a purpose other than one for which it is supplied to those premises shall, unless the other purpose is the extinguishment of a fire, be guilty of an offence and liable, on summary conviction, to a fine not exceeding level 3 on the standard scale.

(3)Where a person has committed an offence under subsection (2) above, the water undertaker in question shall be entitled to recover from that person such amount as may be reasonable in respect of any water wasted, misused or improperly consumed in consequence of the commission of the offence.

(4)For the purposes of this section the owner or occupier of any premises shall be regarded as responsible for every water fitting on the premises which is not a water fitting which a person other than the owner or, as the case may be, occupier is liable to maintain.

74 Regulations for preventing contamination, waste etc. and with respect to water fittings.E+W

(1)The Secretary of State may by regulations make such provision as he considers appropriate for any of the following purposes, that is to say—

(a)for securing—

(i)that water in a water main or other pipe of a water undertaker is not contaminated; and

(ii)that its quality and suitability for particular purposes is not prejudiced,

by the return of any substance from any premises to that main or pipe;

(b)for securing that water which is in any pipe connected with any such main or other pipe or which has been supplied to any premises by a water undertaker [F84or [F85water supply licensee]] is not contaminated, and that its quality and suitability for particular purposes is not prejudiced, before it is used;

(c)for preventing the waste, undue consumption and misuse of any water at any time after it has left the pipes of a water undertaker for the purpose of being supplied by that undertaker [F86or [F87that or another water supply licensee]] to any premises; and

(d)for securing that water fittings installed and used by persons to whom water is or is to be supplied by a water undertaker [F88or [F89water supply licensee]] are safe and do not cause or contribute to the erroneous measurement of any water or the reverberation of any pipes.

(2)Without prejudice to the generality of subsection (1) above, regulations under this section may, for any of the purposes specified in that subsection, make provision in relation to such water fittings as may be prescribed—

(a)for forbidding the installation, connection or use of the fittings if they have not been approved under the regulations or if they contravene the regulations;

(b)for requiring the fittings, for the purposes of provision made by virtue of paragraph (a) above, to be of such a size, nature, strength or workmanship, to be made of such materials or in such a manner or to conform to such standards as may be prescribed by or approved under the regulations;

(c)for imposing such other requirements as may be prescribed with respect to the installation, arrangement, connection, testing, disconnection, alteration and repair of the fittings and with respect to the materials used in their manufacture;

(d)for the giving, refusal and revocation, by prescribed persons, of approvals required for the purposes of the regulations; and

(e)for such approvals to be capable of being made subject to such conditions as may be prescribed and for the modification and revocation of any such condition.

(3)Without prejudice as aforesaid, regulations under this section may—

(a)impose separate or concurrent duties with respect to the enforcement of the regulations on water undertakers, local authorities and such other persons as may be prescribed;

(b)confer powers on a water undertaker or local authority to carry out works and take other steps, in prescribed circumstances, for remedying any contravention of the regulations;

(c)provide for the recovery by a water undertaker or local authority of expenses reasonably incurred by the undertaker or authority in the exercise of any power conferred by virtue of paragraph (b) above;

(d)repeal or modify the provisions of section 73 above or section 75 below;

(e)provide for a contravention of the regulations to constitute a summary offence punishable, on summary conviction, by a fine not exceeding level 5 on the standard scale or such smaller sum as may be prescribed;

(f)require prescribed charges to be paid to persons carrying out functions under the regulations;

(g)enable the Secretary of State to authorise such relaxations of and departures from such of the requirements of the regulations as may be prescribed, to make any such authorisation subject to such conditions as may be prescribed and to modify or revoke any such authorisation or condition;

(h)enable the Secretary of State to authorise a water undertaker or local authority (either instead of the Secretary of State or concurrently with him) to exercise any power conferred on the Secretary of State by regulations made by virtue of paragraph (g) above; and

(i)require disputes arising under the regulations to be referred to arbitration and for determinations under the regulations to be subject to such rights of appeal as may be prescribed.

(4)Without prejudice to sections 84 and 170 below, any person designated in writing for the purposes of this subsection in such manner as may be prescribed may—

(a)enter any premises for the purpose of—

(i)ascertaining whether any provision contained in or made or having effect under this Act with respect to any water fittings or with respect to the waste or misuse of water is being or has been contravened;

(ii)determining whether, and if so in what manner, any power or duty conferred or imposed on any person by regulations under this section should be exercised or performed; or

(iii)exercising any such power or performing any such duty;

or

(b)carry out such inspections, measurements and tests on premises entered by that person or on water fittings or other articles found on any such premises, and take away such samples of water or of any land and such water fittings and other articles, as that person has been authorised to carry out or take away in accordance with regulations under this section.

(5)Part II of Schedule 6 to this Act shall apply to the rights and powers conferred by subsection (4) above.

(6)The power of the Secretary of State under this section to make regulations with respect to the matters specified in the preceding provisions of this section shall include power, by regulations under this section—

(a)to modify the operation of Schedule 2 to the M1Water Consolidation (Consequential Provisions) Act 1991 in relation to any byelaws made under section 17 of the M2Water Act 1945 which have effect by virtue of paragraph 19 of Schedule 26 to the M3Water Act 1989 and that Schedule 2; and

(b)to revoke or amend any such byelaws;

but, so long as any such byelaws so have effect, the references in sections 47(2)(g), 53(2)(c) and 55(4) above to such regulations under this section as are prescribed shall have effect as including references to those byelaws.

(7)Any sums received by the Secretary of State in consequence of the provisions of any regulations under this section shall be paid into the Consolidated Fund.

(8)In this section “safe” has the same meaning as in Part II of the M4Consumer Protection Act 1987.

75 Power to prevent damage and to take steps to prevent contamination, waste etc.E+W

(1)Without prejudice to any power conferred on water undertakers by regulations under section 74 above, where a water undertaker which provides a supply of water to any premises has reason for believing—

(a)that damage to persons or property is being or is likely to be caused by any damage to, or defect in, any water fitting used in connection with the supply of water to those premises which is not a service pipe belonging to the undertaker;

(b)that water in a water main or other pipe of the undertaker is being or is likely to be contaminated by the return of any substance from those premises to that main or pipe;

(c)that water which is in any pipe connected with any such main or other pipe or which has been supplied by the undertaker to those premises is being or is likely to be contaminated before it is used; or

(d)that water which has been or is to be so supplied is being or is likely to be wasted or, having regard to the purposes for which it is supplied, misused or unduly consumed,

the undertaker may exercise the power conferred by subsection (2) below in relation to those premises.

[F90(1A)Without prejudice to any power conferred on water undertakers by regulations under section 74 above, where a water undertaker whose supply system is used for the purpose of a [F91water supply licensee] making a supply of water to any premises has reason for believing—

(a)that damage to persons or property is being or is likely to be caused by any damage to, or defect in, any water fitting used in connection with the supply of water to those premises which is not a service pipe belonging to the water undertaker;

(b)that water in a water main or other pipe of the undertaker is being or is likely to be contaminated by the return of any substance from those premises to that pipe or main;

(c)that water which is in any pipe connected with any such main or other pipe or which has been supplied by the supplier to those premises is being or is likely to be contaminated before it is used; or

(d)that water which has been or is to be so supplied is being or is likely to be wasted or, having regard to the purposes for which it is supplied, misused or unduly consumed,

the undertaker may exercise the power conferred by subsection (2) below in relation to those premises.]

(2)The power conferred by this subsection in relation to any premises is—

(a)where the case constitutes an emergency, power to disconnect the service pipe or otherwise to cut off the supply of water to those premises; and

(b)in any other case, power to serve notice on the consumer requiring him to take such steps as may be specified in the notice as necessary to secure that the damage, contamination, waste, misuse or undue consumption ceases or, as the case may be, does not occur.

(3)Where a water undertaker, in exercise of the power conferred by virtue of subsection (2)(a) above, disconnects a service pipe to any premises or otherwise cuts off any supply of water to any premises, the undertaker shall, as soon as reasonably practicable after the supply is disconnected or cut off, serve a notice on the consumer specifying the steps which that person is required to take before the undertaker will restore the supply.

(4)The steps specified in a notice under subsection (3) above shall be the steps necessary to secure that, as the case may be—

(a)the damage, contamination, waste, misuse or undue consumption; or

(b)the likelihood of damage, contamination, waste, misuse or undue consumption,

would not recur if the supply were restored.

(5)A water undertaker which fails, without reasonable excuse, to serve a notice in accordance with subsection (3) above shall be guilty of an offence and liable, on summary conviction, to a fine not exceeding level 3 on the standard scale.

(6)A notice served for the purposes of subsection (2)(b) above shall—

(a)specify the period, not being less than the period of seven days beginning with the day after the service of the notice, within which the steps specified in the notice are to be taken; and

(b)set out the powers of the undertaker under subsections (7) to (9) below.

(7)Where a water undertaker has served a notice for the purposes of subsection (2)(b) above in relation to any premises and—

(a)the case becomes an emergency; or

(b)the premises appear to be unoccupied and the steps specified in the notice are not taken before the end of the period so specified,

the undertaker may disconnect the service pipe to those premises or otherwise cut off the supply of water to those premises.

(8)Subsections (3) to (5) above shall apply where a water undertaker exercises its power under subsection (7) above as they apply where such an undertaker exercises its power by virtue of subsection (2)(a) above.

(9)Where, in a case not falling within subsection (7)(a) or (b) above, any steps specified in a notice served by a water undertaker for the purposes of subsection (2)(b) above have not been taken by the end of the period so specified, the water undertaker shall have power—

(a)to take those steps itself; and

(b)subject to subsection (10) below, to recover any expenses reasonably incurred by the undertaker in taking those steps from the person on whom the notice was served;

and any steps taken by a water undertaker by virtue of paragraph (a) above shall be necessary works for the purposes of Chapter II of this Part.

(10)Where any steps are taken by virtue of this section and it is shown that, in the circumstances of the case, those steps were not necessary as mentioned in subsection (2) or, as the case may be, (4) above, the water undertaker in question-

(a)shall not be entitled to recover any expenses incurred by it in taking those steps; and

(b)shall be liable to pay to any other person who took any of those steps an amount equal to any expenses reasonably incurred by that person in taking any of those steps.

[F92(11)Where the power conferred by subsection (2) above on a water undertaker is exercisable by virtue of subsection (1A) above—

(a)the references to the consumer in subsections (2) and (3), in relation to a supply of water to any premises, shall be taken to be references to the person in respect of whom the supply is made; and

(b)the undertaker shall serve on the [F93water supply licensee] providing the supply a copy of any notice under this section which is served on the person mentioned in paragraph (a) above.

(12)In subsection (1A) above, the reference to the supply system of a water undertaker shall be construed in accordance with [F94section 17B] above.]

[F9576 Temporary bans on useE+W

(1)A water undertaker may prohibit one or more specified uses of water supplied [F96by means of its supply system] if it thinks that it is experiencing, or may experience, a serious shortage of water for distribution.

(2)Only the following uses of water may be prohibited—

(a)watering a garden using a hosepipe;

(b)cleaning a private motor-vehicle using a hosepipe;

(c)watering plants on domestic or other non-commercial premises using a hosepipe;

(d)cleaning a private leisure boat using a hosepipe;

(e)filling or maintaining a domestic swimming or paddling pool;

(f)drawing water, using a hosepipe, for domestic recreational use;

(g)filling or maintaining a domestic pond using a hosepipe;

(h)filling or maintaining an ornamental fountain;

(i)cleaning walls, or windows, of domestic premises using a hosepipe;

(j)cleaning paths or patios using a hosepipe;

(k)cleaning other artificial outdoor surfaces using a hosepipe.

(3)The Minister may by order—

(a)add a non-domestic purpose to the list in subsection (2);

(b)remove a purpose from the list in subsection (2).

(4)A prohibition must specify—

(a)the date from which it applies, and

(b)the area to which it applies (which may be all or part of the undertaker's area).

(5)A person who contravenes a prohibition—

(a)is guilty of an offence, and

(b)is liable on summary conviction to a fine not exceeding level 3 on the standard scale.

(6)A water undertaker which issues a prohibition must make arrangements for a reasonable reduction of charges which are made in respect of prohibited uses (including arrangements for repayment or credit where charges are paid in advance).

(7)A water undertaker may vary or revoke a prohibition.

[F97(8)The reference in subsection (1) to the supply system of a water undertaker is to be construed in accordance with section 17B.]]

[F9576ATemporary bans: supplementalE+W

(1)A prohibition may—

(a)apply to one or more specified uses of water generally or only in specified cases or circumstances (which may be specified by reference to classes of user, timing or in any other way);

(b)be subject to exceptions (which may be absolute or conditional, and may be specified by reference to classes of user, timing or in any other way).

(2)The Minister may by order—

(a)provide for exceptions to a category of use in section 76(2) (whether or not added under section 76(3));

(b)provide that a specified activity, or an activity undertaken in specified circumstances, is to be or not to be treated as falling within a category of use in section 76(2) (whether or not added under section 76(3));

(c)define a word or phrase used in section 76(2) (whether or not added under section 76(3)).

(3)In particular, an order may—

(a)restrict a category of use by reference to how water is drawn;

(b)frame an exception by reference to ownership of land by a specified person or class of person;

(c)provide for a process that involves the use of a hosepipe at any point to be included in the meaning of “using a hosepipe”;

(d)provide for a reference to a thing to include a reference to something that is or may be used in connection with it (such as, for example, for a reference to a vehicle to include a reference to a trailer).

(4)In this section and section 76 “the Minister” means—

(a)the Secretary of State in relation to prohibitions which may be issued by water undertakers whose areas are wholly or mainly in England, and

(b)the Welsh Ministers in relation to prohibitions which may be issued by water undertakers whose areas are wholly or mainly in Wales.

(5)Subject to provision under subsection (2), a reference to a hosepipe in section 76 includes a reference to anything designed, adapted or used to serve the same purpose as a hosepipe.]

[F9576BTemporary bans: procedureE+W

(1)A prohibition takes effect only if this section is complied with.

(2)Before the period for which a prohibition is to apply the water undertaker must give notice of the prohibition and its terms—

(a)in at least two newspapers circulating in the area to which it is to apply, and

(b)on the water undertaker's internet website.

(3)The notice must give details of how to make representations about the proposed prohibition.

(4)The variation of a prohibition is to be treated as a prohibition for the purposes of this section.

(5)A water undertaker must give notice of a revocation of a prohibition—

(a)in at least two newspapers circulating in the area to which it is to apply, and

(b)on the water undertaker's internet website.

(6)The revocation may not take effect until at least one notice under subsection (5) has been given.]

[F9576COrders under sections 76 and 76AE+W

(1)Section 213 applies to orders under section 76(3) or 76A(2) as it applies to regulations.

(2)But—

(a)an order made by the Secretary of State under section 76(3) may not be made unless a draft has been laid before and approved by resolution of each House of Parliament,

(b)an order made by the Welsh Ministers under section 76(3) may not be made unless a draft has been laid before and approved by resolution of the National Assembly for Wales, and

(c)an order made by the Welsh Ministers under section 76A(2) shall be subject to annulment in pursuance of a resolution of the National Assembly for Wales.]

Local authority functionsE+W

77 General functions of local authorities in relation to water quality.E+W

(1)It shall be the duty of every local authority to take all such steps as they consider appropriate for keeping themselves informed about the wholesomeness and sufficiency of water supplies provided to premises in their area, including every private supply to any such premises.

(2)It shall be the duty of a local authority to comply with any direction given by the Secretary of State to that authority, to authorities of a description applicable to that authority or to local authorities generally as to—

(a)the cases and circumstances in which they are or are not to exercise any of the powers conferred on them by this Chapter in relation to private supplies; and

(b)the manner in which those powers are to be exercised.

(3)The Secretary of State may by regulations make such provision, supplementing the provisions of this section and of sections 78 and 79(2) below, as he considers appropriate for—

(a)imposing duties and conferring powers on local authorities with respect to the acquisition of information about the quality and sufficiency of water supplies provided to premises in their areas; and

(b)regulating the performance of any duty imposed by or under any of those provisions.

(4)Without prejudice to the generality of subsection (3) above, regulations under that subsection may—

(a)prescribe the matters to be taken into account by a local authority in determining, for the purposes of subsection (1) above, what is appropriate;

(b)provide, for the purposes of the exercise or performance of any power or duty conferred or imposed on a local authority by or under any of the provisions mentioned in subsection (3) above, for such samples of water to be taken and analysed at such times and in such manner as may be prescribed;

(c)authorise local authorities to exercise or perform any such power or duty through prescribed persons;

(d)provide for the recovery by a local authority from prescribed persons of such amounts as may be prescribed in respect of expenses reasonably incurred by the authority in the exercise of any such power or the performance of any such duty.

78 Local authority functions in relation to undertakers’ supplies.E+W

(1)It shall be the duty of a local authority to notify any water undertaker of anything appearing to the authority to suggest—

(a)that any supply by that undertaker [F98, or by a [F99water supply licensee] using that undertaker’s supply system,] of water for domestic or food production purposes to any premises in the area of that authority is, has been or is likely to become unwholesome or (so far as any such premises are concerned) insufficient for domestic purposes;

(b)that the unwholesomeness or insufficiency of any such supply is, was or is likely to be such as to cause a danger to life or health; or

(c)that the duty imposed on that undertaker by virtue of section 68(1)(b) above is being, has been or is likely to be so contravened as to affect any supply of water to premises in that area.

(2)Where a local authority have notified a water undertaker of any such matter as is mentioned in subsection (1) above, it shall be the duty of that authority, if they are not satisfied that all such remedial action as is appropriate will be taken by the undertaker, to inform the Secretary of State about the contents of the notification.

[F100(3)In subsection (1)(a) above, the reference to the water undertaker’s supply system shall be construed in accordance with [F101section 17B] above.]

79 Local authority functions where piped supplies insufficient or unwholesome.E+W

(1)This section applies to a case in which it is not practicable at reasonable cost for a water undertaker, by supplying water in pipes, to provide or maintain such a supply of wholesome water to any particular premises in its area as (so far as those premises are concerned) is sufficient for domestic purposes.

(2)In any case to which this section applies, it shall be the duty of the local authority in whose area the premises in question are situated, if they are satisfied—

(a)that the insufficiency or unwholesomeness of the supply of water for domestic purposes to those premises is such as to cause a danger to life or health; and

(b)that it is practicable at reasonable cost for the water undertaker, by providing it otherwise than in pipes, to provide to those premises such a supply of wholesome water as is sufficient for those purposes,

to require the undertaker, under subsection (3) below, to provide a supply of water to those premises otherwise than in pipes.

(3)Where, in a case to which this section applies—

(a)the insufficiency or unwholesomeness of the supply of water for domestic purposes to the premises in question is such as to cause a danger to life or health;

(b)it is practicable at reasonable cost for the water undertaker, by providing it otherwise than in pipes, to provide to those premises such a supply of wholesome water as (so far as those premises are concerned) is sufficient for domestic purposes; and

(c)the local authority in whose area those premises are situated notify the undertaker of the danger to life or health and require the undertaker to provide a supply otherwise than in pipes,

it shall be the duty of the undertaker, for such period as may be required by that local authority, to provide any supply to those premises which it is practicable at reasonable cost to provide otherwise than in pipes and which it is required to provide by that authority.

(4)Where under this section a local authority require the provision by a water undertaker of a supply of water to any premises, that authority—

(a)shall be liable to the undertaker for any charges payable by virtue of Chapter I of Part V of this Act in respect of the provision of that supply; but

(b)shall have power to recover the whole or any part of any charges paid by virtue of this subsection from the owner or occupier of the premises to which the supply is provided.

(5)In this section references to the provision of a supply of water to any premises otherwise than in pipes shall have effect, in a case in which it is practicable at reasonable cost to provide a supply (whether or not in pipes) to a place within a reasonable distance of those premises, as including references to the provision of a supply to that place.

(6)The duty of a water undertaker under subsection (3) above shall be enforceable under section 18 above by the [F102Director].

80 Remedial powers of local authorities in relation to private supplies.E+W

(1)Subject to the following provisions of this section, where a local authority are satisfied in relation to any premises in their area which are supplied with water for domestic or food production purposes by means of a private supply—

(a)that any water which is being, has been or is likely to be supplied for those purposes to those premises by means of that private supply is not, was not or, as the case may be, is likely not to be wholesome; or

(b)that that private supply is failing, has failed or is likely to fail to provide to any house on those premises such a supply of wholesome water as (so far as that house is concerned) is sufficient for domestic purposes,

the authority may serve a notice in relation to that private supply on one or more of the relevant persons.

(2)A notice under this section in relation to a private supply of water to any premises shall-

(a)give particulars of the matters mentioned in subsection (1) above in respect of which the notice is served;

(b)specify the steps which, in the opinion of the authority serving the notice, are required to be taken for ensuring that there is a supply of water to those premises which is both wholesome and (so far as any house on those premises is concerned) sufficient for domestic purposes;

(c)specify a period, ending not less than twenty-eight days after the day on which the notice is served, within which any representations or objections with respect to the notice must be received by that authority; and

(d)state the effect in relation to that notice of section 81(2) and (3) below.

(3)Subject to sections 81 and 82 below, where a local authority serve a notice under this section on any relevant person they may do one or more of the following, that is to say—

(a)by that notice designate as steps to be taken by the authority themselves such of the steps specified in the notice as they consider it appropriate so to designate;

(b)by that notice require that person, within such reasonable period as may be specified in the notice, to take one or more of the steps so specified;

(c)by that notice require that person, at such times as may be determined in accordance with provision contained in the notice, to make to another relevant person or to that authority such payments as may be so determined in respect of expenses reasonably incurred by that other person or that authority in taking any step specified in the notice;

(d)by that notice undertake from time to time to make such payments to that person as may be so determined in respect of expenses reasonably incurred by that person in taking any step specified in the notice.

(4)The power of a local authority to serve a notice under this section specifying the steps which are required to be taken in relation to any source from which a private supply is provided both to premises in the area of that authority and to premises in the area of another local authority shall be exercisable only where—

(a)the other authority consent to the service of the notice; or

(b)the authorities act jointly in exercising their respective powers under this section in relation to that source.

(5)The powers conferred by this section and sections 81 and 82 below shall be so exercised in relation to a private supply of water to any premises where there is no house as to secure that no local authority are required to bear any of the expenses incurred (whether by the authority or by any other person) in taking any of the steps for ensuring that the supply is wholesome which are specified in a notice under this section.

(6)The steps that a relevant person may be required by a notice under this section to take in relation to any premises shall include—

(a)requiring a supply of water to be provided to those premises by a water undertaker or by any other person; and

(b)taking such steps for the purpose of securing that such a requirement is complied with, and of enabling such a supply to be so provided, as may be specified in the notice.

(7)For the purposes of this section and sections 81 to 83 below the relevant persons, in relation to a private supply of water to any premises in the area of a local authority, are—

(a)the owners and occupiers of those premises; and

(b)whether or not the source of the private supply is in that authority’s area, the owners and occupiers of the premises where that source is situated and any other person who exercises powers of management or control in relation to that source;

and in sections 81 to 83 below a notice under this section is referred to as a private supply notice.

81 Confirmation of private supply notices.E+W

(1)Subject to subsection (2) below, a private supply notice served by a local authority shall not take effect until the end of the period specified in the notice as the period within which representations or objections with respect to the notice must be received by that authority.

(2)Where any written representation or objection with respect to a private supply notice served by a local authority is received by the authority, before the end of the period specified in the notice, from a person on whom the notice was served, that notice shall not take effect unless—

(a)the notice is submitted by the authority to the Secretary of State and is confirmed by him either with or without modifications; or

(b)the representation or objection is withdrawn.

(3)If a local authority submit a private supply notice to the Secretary of State for confirmation, the Secretary of State—

(a)shall consider whether the notice should be confirmed and whether, if it is confirmed, it should be confirmed with or without modifications;

(b)may, with respect to the matters specified in the notice or any proposed modification of it, direct the local authority to serve a private supply notice, in such terms as may be specified in the direction, on any relevant person who has not previously been served with such a notice;

(c)may, for the purposes of paragraph (a) or (b) above cause a local inquiry to be held or afford—

(i)to the local authority; and

(ii)to every person who has made representations or objections with respect to the notice or any proposed direction under paragraph (b) above,

an opportunity of appearing before and being heard by a person appointed by the Secretary of State for the purpose; and

(d)if he is satisfied that the person on whom any notice to be served in pursuance of a direction under paragraph (b) above has had a proper opportunity of having his representations or objections with respect to the proposal for the direction considered, may dispense, in relation to the notice so served, with the provisions of subsections (1) and (2) above and of section 80(2)(c) and (d) above.

(4)Where the Secretary of State confirms a private supply notice (whether with or without modifications)—

(a)he, or if he so directs, the local authority concerned shall serve notice of that confirmation on every person originally served with the notice under section 80 above; and

(b)that notice shall take effect, with any modifications made by the Secretary of State, at such time as may be specified in the notice served under this subsection.

82 Enforcement and variation of private supply notice.E+W

(1)Where any relevant person who is required by virtue of a private supply notice to take any step in relation to any premises fails to take that step within the period specified in the notice, the authority which served the notice may, in accordance with any applicable provision having effect by virtue of section 83 or 84 below, take that step themselves.

(2)Where any step is taken by a local authority in relation to any premises by virtue of subsection (1) above—

(a)the authority may recover from the person who failed to take that step within the specified period any expenses reasonably incurred by the authority in taking that step; and

(b)for the purposes of any requirement under which payments are required to be made to that person by any person other than the authority, sums paid by virtue of paragraph (a) above in respect of the taking of any step shall be deemed to be expenses incurred in the taking of that step by the person who failed to take it.

(3)Nothing in this Act shall confer any right of action on any person in respect of any loss or damage sustained by that person in consequence of the failure by any other person to take any step specified in a private supply notice.

(4)Any sum required to be paid to any person by virtue of any requirement or undertaking contained in a private supply notice shall be recoverable by that person from the person who is required to pay it.

(5)Any requirement which—

(a)is imposed by virtue of a private supply notice on the owner or occupier of any premises; and

(b)is expressed to bind those premises in relation to the owners or occupiers from time to time,

shall bind successive owners or, as the case may be, occupiers of those premises and shall be a local land charge.

(6)Subject to subsection (7) below, a local authority may by notice served on any person modify or revoke the effect in relation to that person of any private supply notice or notice under this subsection (including a notice which has been confirmed, with or without modifications, by the Secretary of State).

(7)Sections 80(2)(c) and (d) and 81 above shall apply, as they apply in relation to a private supply notice, in relation to any notice served by a local authority on any person under subsection (6) above except where the notice—

(a)extends the period within which any step is required to be taken by that person; or

(b)discharges, postpones or abates any obligation of that person to make a payment to the local authority.

83 Application of certain powers to local authorities in relation to private supplies.E+W

(1)For the purposes of the taking of any steps falling to be taken by a local authority by virtue of a designation under subsection (3)(a) of section 80 above the provisions of Part VI of this Act shall have effect—

(a)as if the relevant works powers, so far as conferred on a water undertaker for the purpose of carrying out its functions, were also conferred on a local authority for the purpose of ensuring that a supply of water provided by means of a private supply to any premises in the authority’s area is both wholesome and (so far as any house on those premises is concerned) sufficient for domestic purposes;

(b)as if any such power, so far as it is conferred on a water undertaker in relation to things belonging to or operated or used by the undertaker for the purposes of its functions, were conferred by virtue of paragraph (a) above on a local authority in relation to things belonging to or operated or used by that authority, or a relevant person, in connection with the provision of water by means of a private supply;

(c)as if references to a water undertaker in any provision of Part VI of this Act relating to a relevant works power, except the references in sections 181 and 182 below, included references to a local authority; and

(d)as if the making by any person in pursuance of a private supply notice of any payment in respect of sums incurred in the laying of any pipe entitled that person, for the purposes of section 179(1) below, to an interest in the pipe.

(2)Where by virtue of this Act a local authority have power under Part VII of the M5Local Government Act 1972 (miscellaneous powers of a local authority) to acquire (whether compulsorily or otherwise) any land or right over land for the purpose of ensuring that private supplies of water to premises in their area are both wholesome and (so far as houses on those premises are concerned) sufficient for domestic purposes, that power shall include power to acquire land or any interest or right in or over land in order, for that purpose, to dispose of the land or the interest or right to a person who is a relevant person in relation to such a private supply.

(3)In this section “relevant works powers” means the powers conferred on water undertakers by sections 158, 159, 161, 163 and 165 below.

84 Local authority rights of entry etc.E+W

(1)Any person designated for the purpose by a local authority within whose area any waterworks are situated shall, on producing some duly authenticated document showing his authority, have a right at all reasonable hours to enter any premises for the purpose of ascertaining whether there is or has been any contravention of section 72 above in relation to those waterworks.

(2)Any person designated in writing for the purpose by a local authority may—

(a)enter any premises for the purpose of—

(i)ascertaining whether any provision contained in or made or having effect under this Act with respect to any water fittings, or with respect to the waste or misuse of water, is being or has been contravened;

(ii)determining whether, and if so in what manner, any power or duty conferred or imposed on any person by regulations under section 74 above should be exercised or performed; or

(iii)exercising any such power or performing any such duty;

or

(b)carry out such inspections, measurements and tests on premises entered by that person or on water fittings or other articles found on any such premises, and take away such samples of water or of any land and such water fittings and other articles, as that person has been authorised to carry out or take away in accordance with regulations under that section.

(3)Any person designated in writing for the purpose by any local authority may—

(a)enter any premises for the purpose, in relation to any private supply, of—

(i)determining whether, and if so in what manner, any power or duty conferred or imposed on that authority by or under any of sections 77 to 82 above should be exercised or performed; or

(ii)exercising any such power or performing any such duty;

(b)enter any premises to which a supply of water is provided by a water undertaker for the purpose, in relation to a supply so provided of—

(i)determining whether, and if so in what manner, any such power should be exercised or any such duty performed; or

(ii)exercising any such power or performing any such duty;

or

(c)carry out such inspections, measurements and tests on premises entered by that person or of articles found on any such premises, and take away such samples of water or of any land or articles, as the local authority—

(i)consider appropriate for the purposes of any such power or duty; and

(ii)have authorised that person to carry out or take away.

(4)Part I of Schedule 6 to this Act shall apply to the right of entry conferred by subsection (1) above; but nothing in that subsection or in that Part of that Schedule shall entitle any person designated for the purposes of that subsection by a local authority to have access to any waterworks belonging to a water undertaker.

(5)Part II of Schedule 6 to this Act shall apply to the rights and powers conferred by subsections (2) and (3) above.

(6)In subsection (1) above the reference to a local authority includes a reference to a county council and to the Sub-Treasurer of the Inner Temple and the Under-Treasurer of the Middle Temple; and any expenses incurred by the Common Council of the City of London in the exercise of their functions under that subsection shall be defrayed as part of their general expenses.

(7)In this section “waterworks” has the same meaning as in section 72 above.

85 Local authority power to obtain information for the purposes of functions under Chapter III.E+W

(1)Subject to subsection (2) below, a local authority may serve on any person a notice requiring him to furnish that authority, within a period or at times specified in the notice and in a form and manner so specified, with such information as is reasonably required by that authority for the purpose of exercising or performing any power or duty conferred or imposed on that authority by or under any of sections 77 to 82 above.

(2)The Secretary of State may by regulations make provision for restricting the information which may be required under subsection (1) above and for determining the form in which the information is to be so required.

(3)A person who fails without reasonable excuse to comply with the requirements of a notice served on him under subsection (1) above shall be guilty of an offence and liable, on summary conviction, to a fine not exceeding level 5 on the standard scale.

Assessors for the enforcement of water qualityE+W

86 Assessors for the enforcement of water quality.E+W

(1)The Secretary of State may for the purposes of this section appoint persons to act on his behalf F103. . . in relation to some or all of—

(a)the powers and duties conferred or imposed on him by or under sections 67 to 70 and 77 to 82 above; and

(b)such other powers and duties in relation to the quality and sufficiency of water supplied [F104using a water undertaker’s supply system] as are conferred or imposed on him by or under any other enactments.

[F105(1A)Subject to subsection (1B) below, the Secretary of State shall designate one such person as the Chief Inspector of Drinking Water.

(1B)If the function of the Secretary of State under subsection (1) above is transferred to any extent to the Assembly—

(a)subject to paragraph (b) below, the Assembly may designate one such person appointed by it as the Chief Inspector of Drinking Water for Wales; but

(b)if the person designated by the Assembly is the same as the person designated by the Secretary of State as the Chief Inspector of Drinking Water, he shall be known as such in both capacities.]

(2)[F106An inspector] appointed under this section shall—

(a)carry out such investigations as the Secretary of State may require him to carry out for the purpose of—

(i)ascertaining whether any duty or other requirement imposed on that undertaker [F107or a [F108water supply licensee] by or under any of sections 68, 69 and 79 above or imposed on a relevant person (as defined in subsection (1A) of section 70 above) by or under that section] is being, has been or is likely to be contravened; or

(ii)advising the Secretary of State as to whether, and if so in what manner, any of the powers of the Secretary of State in relation to such a contravention, or any of the powers (including the powers to make regulations) which are conferred on him by or under any of sections 67 to 70 and 77 to 82 above should be exercised;

and

(b)make such reports to the Secretary of State with respect to any such investigation as the Secretary of State may require.

(3)Without prejudice to the powers conferred by subsection (4) below, it shall be the duty of a water undertaker [F109, [F110water supply licensee] or other relevant person (as defined in section 70(1A) above)]—

(a)to give [F111an inspector] appointed under this section all such assistance; and

(b)to provide [F111an inspector] so appointed with all such information,

as that person may reasonably require for the purpose of carrying out any such investigation as is mentioned in subsection (2) above.

(4)Any [F112inspector] appointed under this section who is designated in writing for the purpose by the Secretary of State may—

(a)enter any premises for the purpose of carrying out any such investigation as is mentioned in subsection (2) above;

(b)carry out such inspections, measurements and tests on premises entered by that [F112inspector] or of articles or records found on any such premises, and take away such samples of water or of any land or articles, as that [F112inspector] considers appropriate for the purpose of enabling him to carry out any such investigation; or

[F113(c)at any reasonable time require—

(i)any water undertaker or [F114water supply licensee] to supply him with copies of, or extracts from, the contents of any records kept for the purpose of complying with any duty or other requirement imposed on that undertaker [F115or licensee] by or under any of sections 68, 69 and 79 above; or

(ii)any relevant person (as defined in subsection (1A) of section 70 above) to supply him with copies of, or extracts from, the contents of any records kept for the purpose of complying with any duty or other requirement imposed on that person by or under that section.]

(5)Part II of Schedule 6 to this Act shall apply to the rights and powers conferred by subsection (4) above.

(6)Any water undertaker [F116, [F117water supply licensee] or other relevant person] which fails to comply with the duty imposed on [F118that person] by virtue of subsection (3) above shall be guilty of an offence and liable [F119on summary conviction, or on conviction on indictment, to a fine].

[F120(7)Proceedings by the Secretary of State for an offence under this section or in relation to the quality and sufficiency of water supplied using a water undertaker’s supply system may be instituted and carried on in the name of the Chief Inspector of Drinking Water.

(8)Any such proceedings by the Assembly may be instituted and carried on in the name of the Chief Inspector of Drinking Water for Wales, if there is one (or, if subsection (1B)(b) above applies, in the name of the Chief Inspector of Drinking Water).

(9)In this section “inspector” means the Chief Inspector of Drinking Water or any other person appointed under subsection (1) above.]

[F12186ZACharging of feesE+W

(1)The Secretary of State may by order made by statutory instrument confer power on the Chief Inspector of Drinking Water to charge fees for the exercise of a function by an inspector appointed by the Secretary of State under section 86 (and to determine their amount).

(2)The Welsh Ministers may by order made by statutory instrument confer power on the designated person to charge fees for the exercise of a function by an inspector appointed by the Welsh Ministers under section 86 (and to determine their amount).

(3)In subsection (2) “the designated person” means—

(a)the Chief Inspector of Drinking Water for Wales, or

(b)if the same person is designated under section 86(1A) and (1B), the Chief Inspector of Drinking Water in that person's capacity as a person designated by the Welsh Ministers under section 86(1B).

(4)An order under this section may include consequential, supplementary, incidental or transitional provision, or savings.

(5)A statutory instrument containing an order made by the Secretary of State under this section is subject to annulment in pursuance of a resolution of either House of Parliament.

(6)A statutory instrument containing an order made by the Welsh Ministers under this section is subject to annulment in pursuance of a resolution of the Assembly.

(7)Subsection (8) applies in relation to a statutory instrument containing both—

(a)an order under this section made by the Secretary of State, and

(b)an order under this section made by the Welsh Ministers.

(8)If in accordance with subsection (5) or (6)—

(a)either House of Parliament resolves that an address be presented to Her Majesty praying that an instrument containing an order made by the Secretary of State be annulled, or

(b)the Assembly resolves that an instrument containing an order made by the Welsh Ministers be annulled,

nothing further is to be done under the instrument after the date of the resolution and Her Majesty may by Order in Council revoke the instrument.]

[F122ComplaintsE+W

86AF123 Procedure for dealing with complaints.E+W

(1)Each water undertaker shall establish a procedure for dealing with complaints made by its customers or potential customers in connection with the supply of water.

(2)No such procedure shall be established, and no modification of such a procedure shall be made, unless—

(a)the water undertaker has consulted the [F124regional committee] to which it has been allocated; and

(b)the proposed procedure or modification has been approved by the Director.

(3)The water undertaker shall—

(a)publicise the procedure in such manner as may be approved by the Director; and

(b)send a description of the procedure, free of charge, to any person who asks for one.

(4)The Director may give a direction to a water undertaker requiring the undertaker to review its procedure or the manner in which the procedure operates.

(5)A direction under subsection (4) above—

(a)may specify the manner in which the review is to be conducted; and

(b)shall require a written report of the review to be made to the Director.

(6)Where the Director receives a report under subsection (5)(b) above, he may, after consulting the water undertaker, direct the undertaker to make such modifications of—

(a)the procedure; or

(b)the manner in which the procedure operates,

as may be specified in the direction.

(7)Subsection (2) above does not apply to any modification made in compliance with a direction under subsection (6) above.

(8)The duty of a water undertaker to comply with subsection (1) above and with any direction given to it under subsection (4) or (6) above shall be enforceable by the Director under section 18 above.

(9)Where the Director is considering whether to exercise his powers under subsection (4) or (6) above in relation to a water undertaker, it shall be the duty of that undertaker to give him such information as he may reasonably require for the purpose of assisting him in coming to a decision.

(10)Section 202 below shall have effect, with the necessary modifications, in relation to information which the Director requires for that purpose as it has effect in relation to information which the Secretary of State requires for purposes mentioned in subsection (1) of that section.]