in refusing to provide, or deliberately not providing, to the disabled person any service which he provides, or is prepared to provide, to members of the public;

in failing to comply with any duty imposed on him by section 21 in circumstances in which the effect of that failure is to make it impossible or unreasonably difficult for the disabled person to make use of any such service;

in the standard of service which he provides to the disabled person or the manner in which he provides it to him; or

in the terms on which he provides a service to the disabled person.

the provision of services includes the provision of any goods or facilities;

a person is “a provider of services” if he is concerned with the provision, in the United Kingdom, of services to the public or to a section of the public; and

it is irrelevant whether a service is provided on payment or without payment.

access to and use of any place which members of the public are permitted to enter;

access to and use of means of communication;

access to and use of information services;

accommodation in a hotel, boarding house or other similar establishment;

facilities by way of banking or insurance or for grants, loans, credit or finance;

facilities for entertainment, recreation or refreshment;

facilities provided by employment agencies or under F3sections 1 and 2 of the Employment and Training Act (Northern Ireland) 1950;

the services of any profession or trade, or any local or other public authority.

for a reason which relates to the disabled person's disability, he treats him less favourably than he treats or would treat others to whom that reason does not or would not apply; and

he cannot show that the treatment in question is justified.

he fails to comply with a section 21 duty imposed on him in relation to the disabled person; and

he cannot show that his failure to comply with that duty is justified.

in the opinion of the provider of services, one or more of the conditions mentioned in subsection (4) are satisfied; and

it is reasonable, in all the circumstances of the case, for him to hold that opinion.

in any case, the treatment is necessary in order not to endanger the health or safety of any person (which may include that of the disabled person);

in any case, the disabled person is incapable of entering into an enforceable agreement, or of giving an informed consent, and for that reason the treatment is reasonable in that case;

in a case falling within section 19(1)(a), the treatment is necessary because the provider of services would otherwise be unable to provide the service to members of the public;

in a case falling within section 19(1)(c) or (d), the treatment is necessary in order for the provider of services to be able to provide the service to the disabled person or to other members of the public;

in a case falling within section 19(1)(d), the difference in the terms on which the service is provided to the disabled person and those on which it is provided to other members of the public reflects the greater cost to the provider of services in providing the service to the disabled person.

it is reasonable for a provider of services to hold the opinion mentioned in subsection (3)(a);

it is not reasonable for a provider of services to hold that opinion.

a person is acting for a disabled person under a power of attorney;

functions conferred by or under F8the Mental Capacity Act 2005 are exercisable in relation to a disabled person's property or affairs; or

powers are exercisable in relation to a disabled person’s property or affairs in consequence of the appointment, under the law of Scotland, of a guardian, tutor or judicial factor.

remove the feature;

alter it so that it no longer has that effect;

provide a reasonable means of avoiding the feature; or

provide a reasonable alternative method of making the service in question available to disabled persons.

matters which are to be taken into account in determining whether any provision of a kind mentioned in subsection (2)(c) or (d) is reasonable; and

categories of providers of services to whom subsection (2) does not apply.

enable disabled persons to make use of a service which a provider of services provides, or is prepared to provide, to members of the public, or

facilitate the use by disabled persons of such a service,

as to circumstances in which it is reasonable for a provider of services to have to take steps of a prescribed description;

as to circumstances in which it is not reasonable for a provider of services to have to take steps of a prescribed description;

as to what is to be included within the meaning of “practice, policy or procedure”;

as to what is not to be included within the meaning of that expression;

as to things which are to be treated as physical features;

as to things which are not to be treated as such features;

as to things which are to be treated as auxiliary aids or services;

as to things which are not to be treated as auxiliary aids or services.

aggregate amounts of expenditure incurred in relation to different cases;

prescribed periods;

services of a prescribed description;

premises of a prescribed description; or

such other criteria as may be prescribed.

in not providing, or in providing, him with a vehicle; or

in not providing, or in providing, him with services when he is travelling in a vehicle provided in the course of the transport service.

to have to take steps which would involve the alteration or removal of a physical feature of a vehicle used in providing the service;

vocational guidance;

vocational training; or

services to assist a person to obtain or retain employment, or to establish himself as self-employed.

to whom he is providing such services, or

who has requested him to provide such services;

after subsection (1)(a), there were inserted the following paragraph—

in subsection (1)(b), for “section 21” there were substituted “ subsection (2) or (4) of section 21 ”;

in subsection (2), for “sections 20 to 21ZA” there were substituted sections 20 to 21A.

after subsection (1), there were inserted the following subsection—

in subsection (2)(a), for “a section 21 duty imposed” there were substituted “ a duty imposed by subsection (2) or (4) of section 21 ”;

after subsection (3), there were inserted the following subsection—

in subsection (1), for “makes it impossible or unreasonably difficult for disabled persons to make use of” there were substituted places disabled persons at a substantial disadvantage in comparison with persons who are not disabled in relation to the provision of;

after subsection (1), there were inserted the following subsection—