Enterprise Act 2002

Part 8U.K.Enforcement of certain consumer legislation

IntroductionU.K.

210 ConsumersU.K.

(1)In this Part references to consumers must be construed in accordance with this section.

(2)In relation to a domestic infringement a consumer is an individual in respect of whom the first and second conditions are satisfied.

(3)The first condition is that—

(a)goods are or are sought to be supplied to the individual (whether by way of sale or otherwise) in the course of a business carried on by the person supplying or seeking to supply them, or

(b)services are or are sought to be supplied to the individual in the course of a business carried on by the person supplying or seeking to supply them.

(4)The second condition is that—

(a)the individual receives or seeks to receive the goods or services otherwise than in the course of a business carried on by him, or

(b)the individual receives or seeks to receive the goods or services with a view to carrying on a business but not in the course of a business carried on by him.

F1(5). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(6)In relation to a [F2Schedule 13 infringement] a consumer is a person who is a consumer for the purposes of [F3the listed enactment concerned].

[F4(6A)An enactment is a listed enactment if it is specified in Schedule 13 or to the extent that it is so specified.

(6B)References to an enactment include—

(a)references to subordinate legislation (within the meaning of the Interpretation Act 1978);

(b)for the purposes of paragraph 6 of Schedule 13, references to a rule of law in Scotland;

(c)for the purposes of paragraph 16 of Schedule 13, references to rules forming part of the law of any part of the United Kingdom made other than under an Act.]

F5(7). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

F6(7A). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(8)A business includes—

(a)a professional practice;

(b)any other undertaking carried on for gain or reward;

(c)any undertaking in the course of which goods or services are supplied otherwise than free of charge.

(9)The Secretary of State may by order modify Schedule 13.

(10)An order under this section must be made by statutory instrument subject to annulment in pursuance of a resolution of either House of Parliament.

211 Domestic infringementsU.K.

(1)In this Part a domestic infringement is an act or omission which—

(a)is done or made by a person in the course of a business,

(b)falls within subsection (2), and

(c)harms the collective interests of consumersF7....

[F8(1A)But an act or omission which satisfies the conditions in subsection (1) is a domestic infringement only if at least one of the following is satisfied—

(a)the person supplying (or seeking to supply) goods or services has a place of business in the United Kingdom, or

(b)the goods or services are supplied (or sought to be supplied) to or for a person in the United Kingdom (see section 232).]

(2)An act or omission falls within this subsection if it is of a description specified by the Secretary of State by order and consists of any of the following—

(a)a contravention of an enactment which imposes a duty, prohibition or restriction enforceable by criminal proceedings;

(b)an act done or omission made in breach of contract;

(c)an act done or omission made in breach of a non-contractual duty owed to a person by virtue of an enactment or rule of law and enforceable by civil proceedings;

(d)an act or omission in respect of which an enactment provides for a remedy or sanction enforceable by civil proceedings;

(e)an act done or omission made by a person supplying or seeking to supply goods or services as a result of which an agreement or security relating to the supply is void or unenforceable to any extent;

(f)an act or omission by which a person supplying or seeking to supply goods or services purports or attempts to exercise a right or remedy relating to the supply in circumstances where the exercise of the right or remedy is restricted or excluded under or by virtue of an enactment;

(g)an act or omission by which a person supplying or seeking to supply goods or services purports or attempts to avoid (to any extent) liability relating to the supply in circumstances where such avoidance is restricted or prevented under an enactment.

(3)But an order under this section may provide that any description of act or omission falling within subsection (2) is not a domestic infringement.

(4)For the purposes of subsection (2) it is immaterial—

(a)whether or not any duty, prohibition or restriction exists in relation to consumers as such;

(b)whether or not any remedy or sanction is provided for the benefit of consumers as such;

(c)whether or not any proceedings have been brought in relation to the act or omission;

(d)whether or not any person has been convicted of an offence in respect of the contravention mentioned in subsection (2)(a);

(e)whether or not there is a waiver in respect of the breach of contract mentioned in subsection (2)(b).

(5)References to an enactment include references to subordinate legislation (within the meaning of the Interpretation Act 1978 (c. 30)).

(6)The power to make an order under this section must be exercised by statutory instrument.

(7)But no such order may be made unless a draft of it has been laid before Parliament and approved by a resolution of each House.

[F9212Schedule 13 infringementsU.K.

(1)In this Part a Schedule 13 infringement is an act or omission which contravenes a listed enactment and which harms the collective interests of consumers.

(2)References to a listed enactment must be construed in accordance with section 210.]

213 EnforcersU.K.

(1)Each of the following is a general enforcer—

(a)the [F10CMA];

(b)every local weights and measures authority in Great Britain;

(c)the Department of Enterprise, Trade and Investment in Northern Ireland.

(2)A designated enforcer is any person or body (whether or not incorporated) which the Secretary of State—

(a)thinks has as one of its purposes the protection of the collective interests of consumers, and

(b)designates by order.

(3)The Secretary of State may designate a public body only if he is satisfied that it is independent.

(4)The Secretary of State may designate a person or body which is not a public body only if the person or body (as the case may be) satisfies such criteria as the Secretary of State specifies by order.

F11(5). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

[F12(5A)Each of the following [F13is a Schedule 13 enforcer]—

(a)the [F14CMA];

(b)the Civil Aviation Authority;

(c)the [F15Financial Conduct Authority];

(d)the Secretary of State for Health [F16and Social Care];

(e)the Department of Health, Social Services and Public Safety in Northern Ireland;

(f)the Office of Communications;

(g)the Department of Enterprise, Trade and Investment in Northern Ireland;

(h)every local weights and measures authority in Great Britain;

[F17(i)an enforcement authority within the meaning of section 120(15) of the Communications Act 2003 (regulation of premium rate services);]]

[F18(j)the Information Commissioner][F19;]

[F20(k)the Department for Infrastructure;

(l)the Maritime and Coastguard Agency;

(m)the Office of Rail and Road;

(n)the Office for the Traffic Commissioner.]

(6)An order under this section may designate an enforcer in respect of—

(a)all infringements;

(b)infringements of such descriptions as are specified in the order.

(7)An order under this section may make different provision for different purposes.

(8)The designation of a body by virtue of subsection (3) is conclusive evidence for the purposes of any question arising under this Part that the body is a public body.

(9)An order under this section must be made by statutory instrument subject to annulment in pursuance of a resolution of either House of Parliament.

F21(10). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

F22(11). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

[F23Enforcement orders and interim enforcement orders]U.K.

214 ConsultationU.K.

[F24(1)An enforcer must not make an application for an enforcement order unless—

(a)the enforcer has engaged in appropriate consultation with the person against whom the enforcement order would be made, and

(b)if the enforcer is not the [F25CMA], the enforcer has given notice to the [F25CMA] of the enforcer’s intention to apply for the enforcement order, and the appropriate minimum period has elapsed.

(1A)The appropriate minimum period is—

(a)in the case of an enforcement order, 14 days beginning with the day on which notice under subsection (1)(b) is given;

(b)in the case of an interim enforcement order, seven days beginning with the day on which notice under subsection (1)(b) is given.]

(2)Appropriate consultation is consultation for the purpose of—

(a)achieving the cessation of the infringement in a case where an infringement is occurring;

(b)ensuring that there will be no repetition of the infringement in a case where the infringement has occurred;

(c)ensuring that there will be no repetition of the infringement in a case where the cessation of the infringement is achieved under paragraph (a);

(d)ensuring that the infringement does not take place in the case of a [F26Schedule 13 infringement] which the enforcer believes is likely to take place.

(3)Subsection (1) does not apply if the [F27CMA] thinks that an application for an enforcement order should be made without delay.

(4)[F28Subsection (1)(a)] ceases to apply—

(a)for the purposes of an application for an enforcement order at the end of the period of 14 days [F29or, where subsection (4A) applies, 28 days] beginning with the day after the person against whom the enforcement order would be made receives a request for consultation from the enforcer;

(b)for the purposes of an application for an interim enforcement order at the end of the period of seven days beginning with the day after the person against whom the interim enforcement order would be made receives a request for consultation from the enforcer.

[F30(4A)This subsection applies where the person against whom the enforcement order would be made is a member of, or is represented by, a representative body, and that body operates a consumer code which has been approved by—

(a)an enforcer, other than a designated enforcer which is not a public body,

(b)a body which represents an enforcer mentioned in paragraph (a),

(c)a group of enforcers mentioned in paragraph (a), or

(d)a community interest company whose objects include the approval of consumer codes.

(4B)In subsection (4A)—

• “consumer code” means a code of practice or other document (however described) intended, with a view to safeguarding or promoting the interests of consumers, to regulate by any means the conduct of persons engaged in the supply of goods or services to consumers (or the conduct of their employees or representatives), and

• “representative body” means an organisation established to represent the interests of two or more businesses in a particular sector or area, and for this purpose “business” has the meaning it bears in section 210.]

(5)The Secretary of State may by order make rules in relation to consultation under this section.

(6)Such an order must be made by statutory instrument subject to annulment in pursuance of a resolution of either House of Parliament.

(7)In this section [F31(except subsections (1A) and (4))] and in sections 215 and 216 references to an enforcement order include references to an interim enforcement order.

215 ApplicationsU.K.

(1)An application for an enforcement order must name the person the enforcer thinks—

(a)has engaged or is engaging in conduct which constitutes a domestic or a [F32Schedule 13 infringement], or

(b)is likely to engage in conduct which constitutes a [F32Schedule 13 infringement].

(2)A general enforcer may make an application for an enforcement order in respect of any infringement.

(3)A designated enforcer may make an application for an enforcement order in respect of an infringement to which his designation relates.

F33(4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

[F34(4A)A [F35Schedule 13 enforcer] may make an application for an enforcement order in respect of a [F36Schedule 13 infringement].]

(5)The following courts have jurisdiction to make an enforcement order—

[F37(za)the High Court or the county court if the person against whom the order is sought carries on business or has a place of business in England and Wales;]

(a)the High Court or a county court if the person against whom the order is sought carries on business or has a place of business in F38...Northern Ireland;

(b)the Court of Session or the sheriff if the person against whom the order is sought carries on business or has a place of business in Scotland.

F39(6). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

F40(7). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

F41(8). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(9)An enforcer which is not the [F42CMA] must notify the [F42CMA] of the result of an application under this section.

216 Applications: directions by [F43CMA] U.K.

(1)This section applies if the [F44CMA] believes that an enforcer other than the [F44CMA] intends to apply for an enforcement order.

(2)In such a case the [F44CMA] may direct that if an application in respect of a particular infringement is to be made it must be made—

(a)only by the [F44CMA], or

(b)only by such other enforcer as the [F44CMA] directs.

(3)If the [F44CMA] directs that only it may make an application that does not prevent—

(a)the [F44CMA] or any enforcer from accepting an undertaking under section 219, or

(b)the [F44CMA] from taking such other steps it thinks appropriate (apart from making an application) for the purpose of securing that the infringement is not committed, continued or repeated.

(4)The [F44CMA] may vary or withdraw a direction given under this section.

(5)The [F44CMA] must take such steps as it thinks appropriate to bring a direction (or a variation or withdrawal of a direction) to the attention of enforcers it thinks may be affected by it.

F45(6). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

217 Enforcement ordersU.K.

(1)This section applies if an application for an enforcement order is made under section 215 and the court finds that the person named in the application has engaged in conduct which constitutes the infringement.

(2)This section also applies if such an application is made in relation to a [F46Schedule 13 infringement] and the court finds that the person named in the application is likely to engage in conduct which constitutes the infringement.

(3)If this section applies the court may make an enforcement order against the person.

(4)In considering whether to make an enforcement order the court must have regard to whether the person named in the application—

(a)has given an undertaking under section 219 in respect of conduct such as is mentioned in subsection (3) of that section;

(b)has failed to comply with the undertaking.

(5)An enforcement order must—

(a)indicate the nature of the conduct to which the finding under subsection (1) or (2) relates, and

(b)direct the person to comply with subsection (6).

(6)A person complies with this subsection if he—

(a)does not continue or repeat the conduct;

(b)does not engage in such conduct in the course of his business or another business;

(c)does not consent to or connive in the carrying out of such conduct by a body corporate with which he has a special relationship (within the meaning of section 222(3)).

(7)But subsection (6)(a) does not apply in the case of a finding under subsection (2).

(8)An enforcement order may require a person against whom the order is made to publish in such form and manner and to such extent as the court thinks appropriate for the purpose of eliminating any continuing effects of the infringement—

(a)the order;

(b)a corrective statement.

(9)If the court makes a finding under subsection (1) or (2) it may accept an undertaking by the person—

(a)to comply with subsection (6), or

(b)to take steps which the court believes will secure that he complies with subsection (6).

(10)An undertaking under subsection (9) may include a further undertaking by the person to publish in such form and manner and to such extent as the court thinks appropriate for the purpose of eliminating any continuing effects of the infringement—

(a)the terms of the undertaking;

(b)a corrective statement.

[F47(10A)An enforcement order may require a person against whom the order is made to take enhanced consumer measures (defined in section 219A) within a period specified by the court.

(10B)An undertaking under subsection (9) may include a further undertaking by the person to take enhanced consumer measures within a period specified in the undertaking.

(10C)Subsections (10A) and (10B) are subject to section 219C in a case where the application for the enforcement order was made by a designated enforcer which is not a public body.

(10D)Where a person is required by an enforcement order or an undertaking under this section to take enhanced consumer measures, the order or undertaking may include requirements as to the provision of information or documents to the court by the person in order that the court may determine if the person is taking those measures.]

(11)If the court—

(a)makes a finding under subsection (1) or (2), and

(b)accepts an undertaking under subsection (9),

it must not make an enforcement order in respect of the infringement to which the undertaking relates.

[F48(12)An enforcement order made in a part of the United Kingdom by a court specified in relation to that part in the second or third column of the table has effect in another part of the United Kingdom as if made by a court specified in relation to that other part in the same column of the table—

218 Interim enforcement orderU.K.

(1)The court may make an interim enforcement order against a person named in the application for the order if it appears to the court—

(a)that it is alleged that the person is engaged in conduct which constitutes a domestic or [F49Schedule 13 infringement] or is likely to engage in conduct which constitutes a [F49Schedule 13 infringement],

(b)that if the application had been an application for an enforcement order it would be likely to be granted,

(c)that it is expedient that the conduct is prohibited or prevented (as the case may be) immediately, and

(d)if no notice of the application has been given to the person named in the application that it is appropriate to make an interim enforcement order without notice.

(2)An interim enforcement order must—

(a)indicate the nature of the alleged conduct, and

(b)direct the person to comply with subsection (3).

(3)A person complies with this subsection if he—

(a)does not continue or repeat the conduct;

(b)does not engage in such conduct in the course of his business or another business;

(c)does not consent to or connive in the carrying out of such conduct by a body corporate with which he has a special relationship (within the meaning of section 222(3)).

(4)But subsection (3)(a) does not apply in so far as the application is made in respect of an allegation that the person is likely to engage in conduct which constitutes a [F50Schedule 13 infringement].

(5)An application for an interim enforcement order against a person may be made at any time before an application for an enforcement order against the person in respect of the same conduct is determined.

(6)An application for an interim enforcement order must refer to all matters—

(a)which are known to the applicant, and

(b)which are material to the question whether or not the application is granted.

(7)If an application for an interim enforcement order is made without notice the application must state why no notice has been given.

(8)The court may vary or discharge an interim enforcement order on the application of—

(a)the enforcer who applied for the order;

(b)the person against whom it is made.

(9)An interim enforcement order against a person is discharged on the determination of an application for an enforcement order made against the person in respect of the same conduct.

(10)If it appears to the court as mentioned in subsection (1)(a) to (c) the court may instead of making an interim enforcement order accept an undertaking from the person named in the application—

(a)to comply with subsection (3), or

(b)to take steps which the court believes will secure that he complies with subsection (3).

[F51(11) An interim enforcement order made in a part of the United Kingdom by a court specified in relation to that part in the second or third column of the table has effect in another part of the United Kingdom as if made by a court specified in relation to that other part in the same column of the table—

[F52Online interface orders and interim online interface orders]U.K.

[F53218ZAApplicationsU.K.

(1)The CMA may apply for an online interface order or an interim online interface order if the CMA thinks that there has been or is likely to be a [F54Schedule 13 infringement].

(2)An online interface order or an interim online interface order may be sought against the person the CMA thinks has engaged, is engaging or is likely to engage in conduct which constitutes the [F55Schedule 13 infringement] or against another person.

(3)The following courts have jurisdiction to make an online interface order or an interim online interface order—

(a)the High Court or the county court if the person against whom the order is sought carries on business or has a place of business in England and Wales;

(b)the High Court or a county court if the person against whom the order is sought carries on business or has a place of business in Northern Ireland;

(c)the Court of Session or the sheriff if the person against whom the order is sought carries on business or has a place of business in Scotland.

218ZBOnline interface ordersU.K.

(1)The court may make an online interface order on an application under section 218ZA if it finds that—

(a)there has been or is likely to be a [F56Schedule 13 infringement],

(b)there are no other available means of bringing about the cessation or prohibition of the infringement which, by themselves, would be wholly effective, and

(c)it is necessary to make the order to avoid the risk of serious harm to the collective interests of consumers.

(2)An online interface order must direct the person against whom it is made to do, or to co-operate with another person so that other person may do, one or more of the following—

(a)remove content from or modify content on an online interface;

(b)disable or restrict access to an online interface;

(c)display a warning to consumers accessing an online interface;

(d)delete a fully qualified domain name and take any steps necessary to facilitate the registration of that domain name by the CMA.

(3)Where an online interface order is made, the CMA may publish in such form and manner as it thinks appropriate for the purpose of eliminating any continuing effects of the [F57Schedule 13 infringement] to which the order relates—

(a)the online interface order, and

(b)where known, the identity of the person who has engaged, is engaging or is likely to engage in conduct which constitutes the infringement.

[F58(4) An online interface order made in a part of the United Kingdom by a court specified in relation to that part in the second or third column of the table has effect in another part of the United Kingdom as if made by a court specified in relation to that other part in the same column of the table—

218ZCInterim online interface ordersU.K.

(1)The court may make an interim online interface order on an application under section 218ZA if it appears to the court—

(a)that it is alleged that there has been or is likely to be a [F59Schedule 13 infringement],

(b)that if the application had been an application for an online interface order it would be likely to be granted,

(c)that it is expedient to bring about the cessation or prohibition of the [F60Schedule 13 infringement] immediately, and

(d)if no notice of the application has been given to the person against whom the order is sought that it is appropriate to make an interim online interface order without notice.

(2)An interim online interface order must direct the person against whom it is made to do, or to co-operate with another person so that person may do, one or more of the following—

(a)remove content from or modify content on an online interface;

(b)disable or restrict access to an online interface;

(c)display a warning to consumers accessing an online interface;

(d)delete a fully qualified domain name and take any steps necessary to facilitate the registration of that domain name by the CMA.

(3)An application for an interim online interface order against a person may be made at any time before an application for an online interface order against the person in respect of the same infringement is determined.

(4)An application for an interim online interface order must refer to all matters—

(a)which are known to the CMA, and

(b)which are material to the question whether or not the application is granted.

(5)If an application for an interim online interface order is made without notice the application must state why no notice has been given.

(6)The court may vary or discharge an interim online interface order on the application of—

(a)the CMA;

(b)the person against whom it is made.

(7)An interim online interface order against a person is discharged on the determination of an application for an online interface order made against the person in respect of the same infringement.

[F61(8) An interim online interface order made in a part of the United Kingdom by a court specified in relation to that part in the second or third column of the table has effect in another part of the United Kingdom as if made by a court specified in relation to that other part in the same column of the table—

218ZDOnline interface orders: supplementaryU.K.

(1)In sections 218ZA to 218ZC, “online interface” means any software, including a website, part of a website or an application, that is operated by or on behalf of a trader, and which serves to give consumers access to the trader’s goods and services.

(2)In subsection (1), “trader” means a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.

(3)Nothing in sections 218ZA to 218ZC limits the operation of any provisions of this Part relating to—

(a)enforcement orders,

(b)interim enforcement orders, or

(c)undertakings,

in respect of [F62Schedule 13 infringements].]

[F63Enforcement procedure: supplementary]U.K.

[F64218AUnfair commercial practices: substantiation of claimsU.K.

(1)This section applies where an application for [F65an enforcement order, an interim enforcement order, an online interface order or an interim online interface order] is made in respect of a [F66Schedule 13 infringement] involving a contravention of [F67the Consumer Protection from Unfair Trading Regulations 2008].

(2)For the purposes of considering the application the court may require [F68the relevant person] to provide evidence as to the accuracy of any factual claim made as part of a commercial practice of that person if, taking into account the legitimate interests of that person and any other party to the proceedings, it appears appropriate in the circumstances.

[F69(2A)In subsection (2), “the relevant person”, in relation to an application, means—

(a)where the application is for an enforcement order or an interim enforcement order, the person named in the application under section 215(1);

(b)where the application is for an online interface order or an interim online interface order, the person alleged by the CMA to have engaged, be engaging or be likely to engage in conduct which constitutes the [F70Schedule 13 infringement], provided that person is either the person against whom the order is sought or otherwise a party to the proceedings.]

(3)If, having been required under subsection (2) to provide evidence as to the accuracy of a factual claim, a person—

(a)fails to provide such evidence, or

(b)provides evidence as to the accuracy of the factual claim that the court considers inadequate,

the court may consider that the factual claim is inaccurate.

(4)In this section “commercial practice” has the meaning given by regulation 2 of the Consumer Protection from Unfair Trading Regulations 2008.]

219 UndertakingsU.K.

(1)This section applies if an enforcer has power to make an application [F71for an enforcement order or an interim enforcement order under section 215 or for an online interface order or an interim online interface order under section 218ZA].

(2)In such a case the enforcer may accept from a person to whom subsection (3) applies an undertaking that the person will comply with subsection (4).

(3)This subsection applies to a person who the enforcer believes—

(a)has engaged in conduct which constitutes an infringement;

(b)is engaging in such conduct;

(c)is likely to engage in conduct which constitutes a [F72Schedule 13 infringement].

(4)A person complies with this subsection if he—

(a)does not continue or repeat the conduct;

(b)does not engage in such conduct in the course of his business or another business;

(c)does not consent to or connive in the carrying out of such conduct by a body corporate with which he has a special relationship (within the meaning of section 222(3)).

(5)But subsection (4)(a) does not apply in the case of an undertaking given by a person in so far as subsection (3) applies to him by virtue of paragraph (c).

[F73(5ZA)An undertaking under this section may include a further undertaking by the person—

(a)to take enhanced consumer measures (defined in section 219A) within a period specified in the undertaking, and

(b)where such measures are included, to provide information or documents to the enforcer in order that the enforcer may determine if the person is taking those measures.

(5ZB)Subsection (5ZA) is subject to section 219C in a case where the enforcer is a designated enforcer which is not a public body.]

[F74(5A)A [F75Schedule 13 enforcer] who has accepted an undertaking under this section may—

(a)accept a further undertaking from the person concerned to publish the terms of the undertaking; or

(b)take steps itself to publish the undertaking.

(5B)In each case the undertaking shall be published in such form and manner and to such extent as the [F76Schedule 13 enforcer] thinks appropriate for the purpose of eliminating any continuing effects of the [F77Schedule 13 infringement].]

(6)If an enforcer accepts an undertaking under this section it must notify the [F78CMA]—

(a)of the terms of the undertaking;

(b)of the identity of the person who gave it.

[F79219ADefinition of enhanced consumer measuresU.K.

(1)In this Part, enhanced consumer measures are measures (not excluded by subsection (5)) falling within—

(a)the redress category described in subsection (2),

(b)the compliance category described in subsection (3), or

(c)the choice category described in subsection (4).

(2)The measures in the redress category are—

[F80(a)measures offering compensation or other redress to consumers—

(i)who have suffered loss as a result of the conduct which has given rise to the enforcement order or undertaking, or

(ii)where that conduct constitutes a [F81Schedule 13 infringement], who have been affected in any other way by that conduct.]

[F82(b)where the conduct which has given rise to the enforcement order or undertaking relates to a contract, measures offering consumers falling within paragraph (a)(i) or (ii) the option to terminate (but not vary) that contract,]

(c)where [F83consumers falling within paragraph (a)(i) or (ii)] cannot be identified, or cannot be identified without disproportionate cost to the subject of the enforcement order or undertaking, measures intended to be in the collective interests of consumers.

(3)The measures in the compliance category are measures intended to prevent or reduce the risk of the occurrence or repetition of the conduct to which the enforcement order or undertaking relates (including measures with that purpose which may have the effect of improving compliance with consumer law more generally).

(4)The measures in the choice category are measures intended to enable consumers to choose more effectively between persons supplying or seeking to supply goods or services.

(5)The following are not enhanced consumer measures—

(a)a publication requirement included in an enforcement order as described in section 217(8),

(b)a publication requirement included in an undertaking accepted by the court as described in section 217(10), or

(c)a publication requirement included in an undertaking accepted by a [F84Schedule 13 enforcer] as described in section 219(5A)(a).

219BInclusion of enhanced consumer measures etc.U.K.

(1)An enforcement order or undertaking may include only such enhanced consumer measures as the court or enforcer (as the case may be) considers to be just and reasonable.

(2)For the purposes of subsection (1) the court or enforcer must in particular consider whether any proposed enhanced consumer measures are proportionate, taking into account—

(a)the likely benefit of the measures to consumers,

(b)the costs likely to be incurred by the subject of the enforcement order or undertaking, and

(c)the likely cost to consumers of obtaining the benefit of the measures.

(3)The costs referred to in subsection (2)(b) are—

(a)the cost of the measures, and

(b)the reasonable administrative costs associated with taking the measures.

(4)[F85Where the conduct which has given rise to an enforcement order or undertaking constitutes a domestic infringement and not a [F86Schedule 13 infringement], the] enforcement order or undertaking may include enhanced consumer measures in the redress category—

(a)only in a loss case, and

(b)only if the court or enforcer (as the case may be) is satisfied that the cost of such measures to the subject of the enforcement order or undertaking is unlikely to be more than the sum of the losses suffered by consumers as a result of the conduct which has given rise to the enforcement order or undertaking.

[F87(4A)Where the conduct which has given rise to an enforcement order or undertaking constitutes a [F88Schedule 13 infringement], the enforcement order or undertaking may include enhanced consumer measures in the redress category for the benefit of consumers who have been affected by that conduct.]

(5)The cost referred to in subsection (4)(b) does not include the administrative costs associated with taking the measures.

(6)Subsection (7) applies if an enforcement order or undertaking includes enhanced consumer measures offering compensation and a settlement agreement is entered into in connection with the payment of compensation.

(7)A waiver of a person's rights in the settlement agreement is not valid if it is a waiver of the right to bring civil proceedings in respect of conduct other than the conduct which has given rise to the enforcement order or undertaking.

(8)The following definitions apply for the purposes of subsection (4)(a).

(9)In the case of an enforcement order or undertaking under section 217, “a loss case” means a case in which—

(a)subsection (1) of that section applies (a finding that a person has engaged in conduct which constitutes an infringement), and

(b)consumers have suffered loss as a result of that conduct.

(10)In the case of an undertaking under section 219, “a loss case” means a case in which—

(a)subsection (3)(a) or (b) of that section applies (a belief that a person has engaged or is engaging in conduct which constitutes an infringement), and

(b)consumers have suffered loss as a result of that conduct.

219CAvailability of enhanced consumer measures to private enforcersU.K.

(1)An enforcement order made on the application of a designated enforcer which is not a public body may require a person to take enhanced consumer measures only if the following conditions are satisfied.

(2)An undertaking given under section 217(9) following an application for an enforcement order made by a designated enforcer which is not a public body, or an undertaking given to such an enforcer under section 219, may include a further undertaking by a person to take enhanced consumer measures only if the following conditions are satisfied.

(3)The first condition is that the enforcer is specified for the purposes of this section by order made by the Secretary of State.

(4)The second condition is that the enhanced consumer measures do not directly benefit the enforcer or an associated undertaking.

(5)Enhanced consumer measures which directly benefit an enforcer or an associated undertaking include, in particular, measures which—

(a)require a person to pay money to the enforcer or associated undertaking,

(b)require a person to participate in a scheme which is designed to recommend persons supplying or seeking to supply goods or services to consumers and which is administered by the the enforcer or associated undertaking, or

(c)would give the enforcer or associated undertaking a commercial advantage over any of its competitors.

(6)The Secretary of State may make an order under subsection (3) specifying an enforcer only if the Secretary of State is satisfied that to do so is likely to—

(a)improve the availability to consumers of redress for infringements to which the enforcer's designation relates,

(b)improve the availability to consumers of information which enables them to choose more effectively between persons supplying or seeking to supply goods or services, or

(c)improve compliance with consumer law.

(7)The Secretary of State may make an order under subsection (3) specifying an enforcer only if the functions of the enforcer under this Part have been specified under section 24 of the Legislative and Regulatory Reform Act 2006 (functions to which principles under section 21 and code of practice under section 22 apply), to the extent that they are capable of being so specified.

(8)The power to make an order under subsection (3)—

(a)is exercisable by statutory instrument subject to annulment in pursuance of a resolution of either House of Parliament;

(b)includes power to make incidental, supplementary, consequential, transitional, transitory or saving provision.

(9)Subsection (10) applies if—

(a)an enforcer exercises a function in relation to a person by virtue of subsection (1) or (2),

(b)that function is a relevant function for the purposes of Part 2 (co-ordination of regulatory enforcement) of the Regulatory Enforcement and Sanctions Act 2008, and

(c)a primary authority (within the meaning of that Part) has given advice or guidance under section 27(1) of that Act—

(i)to that person in relation to that function, or

(ii)to other local authorities (within the meaning of that Part) with that function as to how they should exercise it in relation to that person.

(10)The enforcer must, in exercising the function in relation to that person, act consistently with that advice or guidance.

(11)In this section “associated undertaking”, in relation to a designated enforcer, means—

(a)a parent undertaking or subsidiary undertaking of the enforcer, or

(b)a subsidiary undertaking of a parent undertaking of the enforcer,

and for this purpose “parent undertaking” and “subsidiary undertaking” have the meanings given by section 1162 of the Companies Act 2006.]

220 Further proceedingsU.K.

(1)This section applies if the court—

(a)makes an enforcement order under section 217,

(b)makes an interim enforcement order under section 218, F89...

(c)accepts an undertaking under either of those sectionsF90... [F91, or]

[F92(d)makes an online interface order under section 218ZB or an interim online interface order under section 218ZC.]

[F93(1A)This section does not apply in the case of a failure to comply with an order or undertaking which consists only of a failure to provide information or documents required by the order or undertaking as described in section 217(10D).]

(2)[F94Any [F95Schedule 13 enforcer]] has the same right to apply to the court in respect of a failure to comply with [F96an order (apart from an online interface order or an interim online interface order)] or undertaking as the enforcer who made the application for the order.

(3)An application to the court in respect of a failure to comply with an undertaking may include an application for [F97an enforcement order, an interim enforcement order, an online interface order or an interim online interface order].

(4)If the court finds that an undertaking is not being complied with it may make [F98an enforcement order, an interim enforcement order, an online interface order or an interim online interface order] (instead of making any other order it has power to make).

(5)In the case of an application for an enforcement order or for an interim enforcement order as mentioned in subsection (3) sections 214 and 216 must be ignored and [F99sections 215, 217 or 218 (as the case may be) and 219A, 219B and 219C] apply subject to the following modifications—

(a)section 215(1)(b) must be ignored;

(b)section 215(5) must be ignored and the application must be made to the court which accepted the undertaking;

[F100(c)section 217(9), (10), (10B) and (11) must be ignored, and section 217(10C) and (10D) must be ignored to the extent that they relate to an undertaking under section 217(9);]

(d)section 218(10) must be ignored.

[F101(e)sections 219A, 219B and 219C must be ignored to the extent that they relate to an undertaking under section 217(9) or 219.]

[F102(5A)In the case of an application for an online interface order or an interim online interface order as mentioned in subsection (3), section 218ZA applies subject to the following modifications—

(a)in section 218ZA(1), the words “or is likely to be” must be ignored;

(b)in section 218ZA(2), the reference to the person the CMA thinks has engaged, is engaging or is likely to engage in conduct which constitutes the [F103Schedule 13 infringement] is to be read as a reference to the person the CMA thinks has engaged or is engaging in such conduct;

(c)section 218ZA(3) must be ignored and the application must be made to the court which accepted the undertaking.]

(6)If an enforcer which is not the [F104CMA] makes an application in respect of the failure of a person to comply with an enforcement order, an interim enforcement order or an undertaking given under section 217 or 218 the enforcer must notify the [F104CMA]—

(a)of the application;

(b)of any order made by the court on the application.

F105221 Community infringements: proceedingsU.K.

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222 Bodies corporate: accessoriesU.K.

(1)This section applies if the person whose conduct constitutes a domestic infringement or a [F106Schedule 13 infringement] is a body corporate.

(2)If the conduct takes place with the consent or connivance of a person (an accessory) who has a special relationship with the body corporate, the consent or connivance is also conduct which constitutes the infringement.

(3)A person has a special relationship with a body corporate if he is—

(a)a controller of the body corporate, or

(b)a director, manager, secretary or other similar officer of the body corporate or a person purporting to act in such a capacity.

(4)A person is a controller of a body corporate if—

(a)the directors of the body corporate or of another body corporate which is its controller are accustomed to act in accordance with the person’s directions or instructions, or

(b)either alone or with an associate or associates he is entitled to exercise or control the exercise of one third or more of the voting power at any general meeting of the body corporate or of another body corporate which is its controller.

(5)[F107An enforcement order, an interim enforcement order, an online interface order or an interim online interface order] may be made against an accessory in respect of an infringement whether or not such an order is made against the body corporate.

(6)The court may accept an undertaking under section 217(9) or 218(10) from an accessory in respect of an infringement whether or not it accepts such an undertaking from the body corporate.

(7)An enforcer may accept an undertaking under section 219 from an accessory in respect of an infringement whether or not it accepts such an undertaking from the body corporate.

(8)Subsection (9) applies if—

(a)[F108an enforcement order or an interim enforcement order] is made as mentioned in subsection (5), or

(b)an undertaking is accepted as mentioned in subsection (6) or (7).

(9)In such a case for subsection (6) of section 217, subsection (3) of section 218 or subsection (4) of section 219 (as the case may be) there is substituted the following subsection—

“()0A person complies with this subsection if he—

(a)does not continue or repeat the conduct;

(b)does not in the course of any business carried on by him engage in conduct such as that which constitutes the infringement committed by the body corporate mentioned in section 222(1);

(c)does not consent to or connive in the carrying out of such conduct by another body corporate with which he has a special relationship (within the meaning of section 222(3)).”

(10)A person is an associate of an individual if—

(a)he is the spouse [F109or civil partner] of the individual;

(b)he is a relative of the individual;

(c)he is a relative of the individual’s spouse [F109or civil partner];

(d)he is the spouse [F109or civil partner] of a relative of the individual;

(e)he is the spouse [F109or civil partner] of a relative of the individual’s spouse [F109or civil partner] ;

(f)he lives in the same household as the individual otherwise than merely because he or the individual is the other’s employer, tenant, lodger or boarder;

(g)he is a relative of a person who is an associate of the individual by virtue of paragraph (f);

(h)he has at some time in the past fallen within any of paragraphs (a) to (g).

(11)A person is also an associate of—

(a)an individual with whom he is in partnership;

(b)an individual who is an associate of the individual mentioned in paragraph (a);

(c)a body corporate if he is a controller of it or he is an associate of a person who is a controller of the body corporate.

(12)A body corporate is an associate of another body corporate if—

(a)the same person is a controller of both;

(b)a person is a controller of one and persons who are his associates are controllers of the other;

(c)a person is a controller of one and he and persons who are his associates are controllers of the other;

(d)a group of two or more persons is a controller of each company and the groups consist of the same persons;

(e)a group of two or more persons is a controller of each company and the groups may be regarded as consisting of the same persons by treating (in one or more cases) a member of either group as replaced by a person of whom he is an associate.

(13)A relative is a brother, sister, uncle, aunt, nephew, niece, lineal ancestor or lineal descendant.

223 Bodies corporate: ordersU.K.

(1)This section applies if a court makes [F110an enforcement order, an interim enforcement order, an online interface order or an interim online interface order] against a body corporate and—

(a)at the time the order is made the body corporate is a member of a group of interconnected bodies corporate,

(b)at any time when the order is in force the body corporate becomes a member of a group of interconnected bodies corporate, or

(c)at any time when the order is in force a group of interconnected bodies corporate of which the body corporate is a member is increased by the addition of one or more further members.

(2)The court may direct that the order is binding upon all of the members of the group as if each of them were the body corporate against which the order is made.

(3)A group of interconnected bodies corporate is a group consisting of two or more bodies corporate all of whom are interconnected with each other.

(4)Any two bodies corporate are interconnected—

(a)if one of them is a subsidiary of the other, or

(b)if both of them are subsidiaries of the same body corporate.

[F111(5)In this section “subsidiary” has the meaning given by section 1159 of the Companies Act 2006.]

InformationU.K.

F113224[F112CMA]U.K.

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F114225 Other enforcersU.K.

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F115226 Notices: procedureU.K.

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F116227 Notices: enforcementU.K.

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F117227APower to enter premises without warrantU.K.

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F118227BPowers exercisable on the premisesU.K.

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F119227CPower to enter premises with warrantU.K.

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F120227DAncillary provisions about powers of entryU.K.

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F121227EObstructing, or failing to co-operate with, powers of entryU.K.

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F122227FRetention of documents and goodsU.K.

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MiscellaneousU.K.

[F123223AInvestigatory powersU.K.

For the investigatory powers available to enforcers for the purposes of enforcers' functions under this Part, see Schedule 5 to the Consumer Rights Act 2015.]

228 EvidenceU.K.

(1)Proceedings under this Part are civil proceedings for the purposes of—

(a)section 11 of the Civil Evidence Act 1968 (c. 64) (convictions admissible as evidence in civil proceedings);

(b)section 10 of the Law Reform (Miscellaneous Provisions) (Scotland) Act 1968 (c. 70) (corresponding provision in Scotland);

(c)section 7 of the Civil Evidence Act (Northern Ireland) 1971 (c. 36 (N.I.)) (corresponding provision in Northern Ireland).

(2)In proceedings under this Part any finding by a court in civil proceedings that an act or omission mentioned in section 211(2)(b), (c) or (d) or 212(1) has occurred—

(a)is admissible as evidence that the act or omission occurred;

(b)unless the contrary is proved, is sufficient evidence that the act or omission occurred.

(3)But subsection (2) does not apply to any finding—

(a)which has been reversed on appeal;

(b)which has been varied on appeal so as to negative it.

F124(4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

229 Advice and informationU.K.

(1)[F125The CMA] must prepare and publish advice and information with a view to—

(a)explaining the provisions of this Part to persons who are likely to be affected by them, and

(b)indicating how the [F126CMA] expects such provisions to operate.

[F127(1A)As soon as is reasonably practicable after the commencement of Schedule 5 to the Consumer Rights Act 2015 (investigatory powers etc.) the CMA must prepare and publish advice and information with a view to—

(a)explaining the provisions of that Schedule, so far as they relate to investigatory powers exercised for the purposes set out in paragraphs 13(2) and (3) and 19 of that Schedule, to persons who are likely to be affected by them, and

(b)indicating how the CMA expects such provisions to operate.]

(2)The [F128CMA] may at any time publish revised or new advice or information.

(3)Advice or information published in pursuance of subsection (1)(b) may include advice or information about the factors which the [F128CMA] may take into account in considering how to exercise the functions conferred on it by this Part.

(4)Advice or information published by the [F128CMA] under this section is to be published in such form and in such manner as it considers appropriate.

(5)In preparing advice or information under this section the [F128CMA] must consult such persons as it thinks are representative of persons affected by this Part.

(6)If any proposed advice or information relates to a matter in respect of which another [F129enforcer] may act the persons to be consulted must include that enforcer.

230 Notice to OFT of intended prosecutionU.K.

(1)This section applies if a local weights and measures authority in England and Wales intends to start proceedings for an offence under an enactment or subordinate legislation specified by the Secretary of State by order for the purposes of this section.

(2)The authority must give the [F130CMA]—

(a)notice of its intention to start the proceedings;

F131(b). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(3)The authority must not start the proceedings until whichever is the earlier of the following—

(a)the end of the period of 14 days starting with the day on which the authority gives the notice;

(b)the day on which it is notified by the [F132CMA] that the [F132CMA] has received the notice F133... given under subsection (2).

(4)The authority must also notify the [F134CMA] of the outcome of the proceedings after they are finally determined.

(5)But such proceedings are not invalid by reason only of the failure of the authority to comply with this section.

(6)Subordinate legislation has the same meaning as in section 21(1) of the Interpretation Act 1978 (c. 30).

(7)An order under this section must be made by statutory instrument subject to annulment in pursuance of a resolution of either House of Parliament.

231 Notice of convictions and judgments to [F135CMA] U.K.

(1)This section applies if—

(a)a person is convicted of an offence by or before a court in the United Kingdom, or

(b)a judgment is given against a person by a court in civil proceedings in the United Kingdom.

(2)The court may make arrangements to bring the conviction or judgment to the attention of the [F136CMA] if it appears to the court—

(a)having regard to the functions of the [F136CMA] under this Part F137... that it is expedient for the conviction or judgment to be brought to the attention of the [F136CMA], and

(b)without such arrangements the conviction or judgment may not be brought to the attention of the [F136CMA].

(3)For the purposes of subsection (2) it is immaterial that the proceedings have been finally disposed of by the court.

(4)Judgment includes an order or decree and references to the giving of the judgment must be construed accordingly.

InterpretationU.K.

232 Goods and servicesU.K.

(1)References in this Part to goods and services must be construed in accordance with this section.

(2)Goods include—

(a)buildings and other structures;

(b)ships, aircraft and hovercraft.

(3)The supply of goods includes—

(a)supply by way of sale, lease, hire or hire purchase;

(b)in relation to buildings and other structures, construction of them by one person for another.

(4)Goods or services which are supplied wholly or partly outside the United Kingdom must be taken to be supplied to or for a person in the United Kingdom if they are supplied in accordance with arrangements falling within subsection (5).

(5)Arrangements fall within this subsection if they are made by any means and—

(a)at the time the arrangements are made the person seeking the supply is in the United Kingdom, or

(b)at the time the goods or services are supplied (or ought to be supplied in accordance with the arrangements) the person responsible under the arrangements for effecting the supply is in or has a place of business in the United Kingdom.

233 Person supplying goodsU.K.

(1)This section has effect for the purpose of references in this Part to a person supplying or seeking to supply goods under—

(a)a hire-purchase agreement;

(b)a credit-sale agreement;

(c)a conditional sale agreement.

(2)The references include references to a person who conducts any antecedent negotiations relating to the agreement.

(3)The following expressions must be construed in accordance with section 189 of the Consumer Credit Act 1974 (c. 39) —

(a)hire-purchase agreement;

(b)credit-sale agreement;

(c)conditional sale agreement;

(d)antecedent negotiations.

234 Supply of servicesU.K.

(1)References in this Part to the supply of services must be construed in accordance with this section.

(2)The supply of services does not include the provision of services under a contract of service or of apprenticeship whether it is express or implied and (if it is express) whether it is oral or in writing.

(3)The supply of services includes—

(a)performing for gain or reward any activity other than the supply of goods;

(b)rendering services to order;

(c)the provision of services by making them available to potential users.

(4)The supply of services includes making arrangements for the use of computer software or for granting access to data stored in any form which is not readily accessible.

(5)The supply of services includes making arrangements by means of a relevant agreement [F138(within the meaning of paragraph 17 of Schedule 3A to the Communications Act 2003 (the electronic communications code)) for sharing the use of electronic communications apparatus.]

(6)The supply of services includes permitting or making arrangements to permit the use of land in such circumstances as the Secretary of State specifies by order.

(7)The power to make an order under subsection (6) must be exercised by statutory instrument.

(8)But no such order may be made unless a draft of it has been laid before Parliament and approved by a resolution of each House.

F139235 Injunctions DirectiveU.K.

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F140235ACPC RegulationU.K.

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235BDual enforcersU.K.

References in this Part to a general enforcer, a designated enforcer or a [F141Schedule 13 enforcer] are to be read, in the case of a person or body which is more than one kind of enforcer, as references to that person or body acting in its capacity as a general enforcer, designated enforcer or (as the case may be) [F141Schedule 13 enforcer].

CrownU.K.

[F142236 CrownU.K.

(1)This Part binds the Crown.

F143(2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .]