http://www.legislation.gov.uk/ukpga/2007/17/contentsConsumers, Estate Agents and Redress Act 2007An Act to make provision for the establishment of the National Consumer Council and its functions; to make provision for the abolition of other consumer bodies; to make provision about the handling of consumer complaints by certain providers; to make provision requiring certain providers to be members of redress schemes in respect of consumer complaints; to amend the Estate Agents Act 1979; to make provision about the cancellation of certain contracts concluded away from business premises; and for connected purposes.texttext/xmlenStatute Law Database2011-05-272007-07-19 Blanket amendmentart. 3 4Consumers, Estate Agents and Redress Act 2007The Treaty of Lisbon (Changes in Terminology) Order 2011s. 2(1)(c)(ii)Sch. 12 para. 176Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 3(2)(b)Sch. 12 para. 176Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 3(4)(a)Sch. 12 para. 176Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 4(1)(b)Sch. 12 para. 176Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 4(5)(b)Sch. 12 para. 176Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 5(4)(b)Sch. 12 para. 176Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 15 headingSch. 12 para. 177(2)Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 15(1)Sch. 12 para. 177(3)(a)Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 15(1)(a)Sch. 12 para. 177(3)(b)Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 15(2)Sch. 12 para. 177(4)Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 16(2)Sch. 12 para. 178Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 19Areg. 3(2)Consumers, Estate Agents and Redress Act 2007The Electricity and Gas (Internal Markets) Regulations 2011s. 24(9)Sch. 12 para. 179Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 25(3) tableSch. 12 para. 180(2)Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 25(6A)Sch. 12 para. 180(3)Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 29(3)(b)Sch. 12 para. 181Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 29(4)(c)reg. 3(3)(a)Consumers, Estate Agents and Redress Act 2007The Electricity and Gas (Internal Markets) Regulations 2011s. 29(4)(ca)(cb)reg. 3(3)(b)Consumers, Estate Agents and Redress Act 2007The Electricity and Gas (Internal Markets) Regulations 2011s. 38(2)(c)Sch. 12 para. 176Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 41Sch. 12 para. 182Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 42Sch. 12 para. 183Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 45(1A)Sch. 12 para. 184(2)Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 45(2)Sch. 12 para. 184(3)Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 52(4)Sch. 12 para. 185Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 60(10)Sch. 12 para. 186Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011s. 65(2)(ba)reg. 3(4)Consumers, Estate Agents and Redress Act 2007The Electricity and Gas (Internal Markets) Regulations 2011s. 65(4)(5)Sch. 12 para. 187Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011Sch. 1 para. 30 31Sch. 12 para. 188(a)Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011Sch. 2 para. 3Sch. 12 para. 188(b)Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011Sch. 5 para. 3Sch. 12 para. 188(c)Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011Sch. 7 para. 12-16Sch. 12 para. 188(d)Consumers, Estate Agents and Redress Act 2007Postal Services Act 2011specified amended provision(s)art. 1commencement order for 2010 asp 8Consumers, Estate Agents and Redress Act 2007The Public Services Reform (Scotland) Act 2010 (Commencement No. 5) Order 2011The Public Services Reform (Scotland) Act 2010 (Commencement No. 5) Order 2011Acts. 3(4)Consumers, Estate Agents and Redress Act 2007Public Services Reform (Scotland) Act 2010s. 2(1)(a)Sch. 2 para. 16Consumers, Estate Agents and Redress Act 2007Public Services Reform (Scotland) Act 2010s. 7ASch. 2 para. 17Consumers, Estate Agents and Redress Act 2007Public Services Reform (Scotland) Act 2010s. 20ASch. 2 para. 18Consumers, Estate Agents and Redress Act 2007Public Services Reform (Scotland) Act 2010s. 24(9)(ca)Sch. 2 para. 19Consumers, Estate Agents and Redress Act 2007Public Services Reform (Scotland) Act 2010s. 25(3)Sch. 2 para. 20Consumers, Estate Agents and Redress Act 2007Public Services Reform (Scotland) Act 2010s. 41(1)art. 4Consumers, Estate Agents and Redress Act 2007The Consumers, Estate Agents and Redress Act 2007 (Commencement No. 3 and Supplementary Provision) Order 2008Sch. 7 para. 11Sch. 2 para. 70(j)Consumers, Estate Agents and Redress Act 2007Finance Act 2008specified provision(s)art. 3 Sch. 1 2commencement order for 2007 c. 17Consumers, Estate Agents and Redress Act 2007The Consumers, Estate Agents and Redress Act 2007 (Commencement No. 4) Order 2008specified provision(s)art. 3commencement order for 2007 c. 17Consumers, Estate Agents and Redress Act 2007The Consumers, Estate Agents and Redress Act 2007 (Commencement No. 3 and Supplementary Provision) Order 2008specified provision(s)art. 2 Sch.commencement order for 2007 c. 17Consumers, Estate Agents and Redress Act 2007The Consumers, Estate Agents and Redress Act 2007 (Commencement No. 5 and Savings and Transitional Provisions) Order 2008specified provision(s)art. 3commencement order for 2007 c. 17Consumers, Estate Agents and Redress Act 2007The Consumers, Estate Agents and Redress Act 2007 (Commencement No. 1) Order 2007specified provision(s) and purposesart. 3 Sch.commencement order for 2007 c. 17Consumers, Estate Agents and Redress Act 2007The Consumers, Estate Agents and Redress Act 2007 (Commencement No. 2) Order 2007 Consumers, Estate Agents and Redress Act 2007Part 1The National Consumer CouncilThe National Consumer Council and territorial committees1Establishment of the National Consumer Council and its territorial committees2The territorial committees “Consumer”, “consumer matters” and “designated consumers”3“Consumer” and “consumer matters”4“Designated consumers”Determining priorities5Forward work programmes6General provision about functionsAnnual report7Annual reportThe core functions8The representative function9The research function10The information functionPowers of investigation11General powers of investigation12Investigation of complaints made by vulnerable designated consumers13Investigation of complaints relating to disconnection of gas or electricity14Reference of matters to the Gas and Electricity Markets Authority15Reference of matters to the Postal Services Commission16Investigations relating to public post officesOther functions of the Council17Reports by the Council18Secretary of State's power to require reports19Advice, information and guidance20Duty to enter into co-operation arrangements21Power to co-operate and give assistance22Voluntary activities23Supplementary powers etcInformation24Provision of information to the Council25Enforcement by regulator of section 24 notice26Enforcement by court of section 24 notice27Provision of information by the Council28Exemptions from requirements to provide information29Disclosure of informationAbolition of consumer bodies30Abolition of “Energywatch” and “Postwatch”31Designation of the Consumer Council for Water for abolition32Transfer orders and abolition orders33Supplementary provision about transfer and abolition ordersAbolition: supplementary provision34Compensation for loss of office35Transfer of property etc36DirectionsAlteration of the Council's functions37Extension of the Council's functions: Great Britain38Removal of the Council's functions in relation to Northern IrelandRepresentation on other consumer panels39The Financial Services Consumer Panel40The OFCOM Consumer PanelInterpretation41Interpretation of Part 1Part 2Complaints handling and redress schemesIntroductory42Interpretation of Part 2Standards for handling complaints43Standards for handling complaints44Requirements for making regulations under section 4345Information with respect to compliance with complaints handling standards46Supply of information to consumersRequirements relating to redress schemes47Membership of redress scheme48Membership of redress schemes: supplementary49Approval of redress schemes50Approval of redress schemes: supplementary51Procedure for refusing or withdrawing approvalEnforcement52Enforcement of requirements imposed under Part 2Part 3Amendment of the Estate Agents Act 1979Estate agents' duties53Membership of redress schemes54Duty to keep recordsProhibition and warning orders55Grounds for prohibition orders56Grounds for warning ordersInvestigatory powers57Powers of entry and inspection58Failure to produce informationPart 4Miscellaneous and generalContracts concluded away from business premises59Contracts concluded away from business premisesSubordinate legislation60Orders and regulations61Directions62Parliamentary control of orders and regulationsAmendments, transitional provision and repeals63Minor, consequential and transitional provision64RepealsGeneral65Extent66Commencement67Short titleSCHEDULESSCHEDULE 1The National Consumer CouncilPart 1Members of the CouncilMembership1(1) The Council is to consist of the following members—...Terms of appointment and tenure of members2Subject to this Schedule, a member of the Council— 3(1) The Council may pay, or make provision for paying—...4(1) A non-executive member must be appointed for a fixed...5(1) A person ceases to be a member of the...6Where— (a) a non-executive member ceases to be a member...Part 2Staff of the CouncilThe Chief Executive7(1) The Council is to employ a person as its...Other staff8(1) The Council may appoint such other staff, on such...The Superannuation Act 19729(1) The persons to whom section 1 of the Superannuation...Arrangements for assistance10(1) The Council may make arrangements with such persons as...Part 3Territorial, regional and other committeesConstitution of territorial committees11(1) A territorial committee is to consist of a chairman,...Regional committees12(1) The Council may, with the approval of the Secretary...Constitution of regional committees13(1) A regional committee is to consist of a chairman,...Other committees14The Council may establish such other committees as it considers...General provision about committees15(1) In this paragraph and paragraphs 16 and 17 “committee”...Terms of appointment etc16Subject to this Schedule, a member of a committee— 17(1) The Council may— (a) pay to any non-executive member...18(1) A non-executive member of a territorial or regional committee...19(1) A person ceases to be a member of a...20Where— (a) a non-executive member of a territorial committee ceases...Part 4Procedure etcProcedure21The Council may regulate— (a) its own procedure (including quorum),...22The validity of any act of the Council is not...Delegation23(1) The Council may authorise— (a) the Council Chairman or...Application of seal and proof of instruments24The application of the seal of the Council is to...25Any contract or instrument which, if entered into or executed...26A document purporting to be duly executed under the seal...Offices27(1) The Council must maintain an office in each of...Part 5Funding and accountsFunding28The Secretary of State may pay the Council out of...29(1) Section 8 of the Utilities Act 2000 (c. 27)...30In section 39 of the Postal Services Act 2000 (c....31(1) After section 39 of that Act insert— Licences and...Accounts32(1) The Council must— (a) keep proper accounts and proper...Part 6Status etcStatus33(1) The Council is not to be regarded— Disqualification34(1) In Part 2 of Schedule 1 to the House...Freedom of information35In Part 6 of Schedule 1 to the Freedom of...Public records36(1) In Schedule 1 to the Public Records Act 1958...Parliamentary Commissioner Act 196737In Schedule 2 to the Parliamentary Commissioner Act 1967 (c....Exemption from liability in damages38(1) This paragraph applies to— (a) the Council; SCHEDULE 2Enforcement of information requirementsGas Act 1986 (c. 44)1In section 28 of the Gas Act 1986 (orders for...Electricity Act 1989 (c. 29) 2In section 25 of the Electricity Act 1989 (orders for...Postal Services Act 2000 (c. 26)3(1) The Postal Services Act 2000 is amended as follows....SCHEDULE 3Abolition of consumer bodies: transitional provisionComplaints and investigations functions of Gas and Electricity Consumer Council1(1) This paragraph applies to— (a) any complaint to which...2(1) This paragraph applies to— (a) any complaint to which...Annual reports of the Gas and Electricity Consumer Council3(1) After the abolition of the Gas and Electricity Consumer...Complaints and investigations functions of Consumer Council for Postal Services4(1) This paragraph applies to any matter which, immediately before...Annual reports of the Consumer Council for Postal Services5(1) After the abolition of the Consumer Council for Postal...SCHEDULE 4Transfer of property etc to CouncilPreliminary1In this Schedule— “transfer scheme” has the meaning given by...Contents of transfer schemes2(1) The property, rights and liabilities that may be transferred...3A transfer scheme may define the property, rights and liabilities...4A transfer scheme may contain supplementary, incidental, transitional and consequential...Effect of transfers5(1) On the day appointed by a transfer scheme the...6(1) So far as is appropriate in consequence of the...Staff7The Transfer of Undertakings (Protection of Employment) Regulations 2006 (S.I....8Where an employee of the transferor becomes an employee of...Chargeable gains: asset to be treated as disposed of without a gain or loss9For the purposes of the Taxation of Chargeable Gains Act...Continuity in relation to transfer of intangible assets10(1) For the purposes of Schedule 29 to the Finance...Corporation Tax Acts11So far as it relates to corporation tax, this Schedule...Modification of transfer schemes after appointed day12(1) If, after the day appointed by a transfer scheme,...SCHEDULE 5Information relating to compliance with complaints handling standards1(1) The Gas Act 1986 (c. 44) is amended as...2(1) The Electricity Act 1989 (c. 29) is amended as...3(1) The Postal Services Act 2000 (c. 26) is amended...SCHEDULE 6Estate Agents' Redress Schemes1The Estate Agents Act 1979 (c. 38) is amended as...2After section 23 insert— Redress schemes Redress schemes (1) The Secretary of State may by order require persons...3After Schedule 2 insert— SCHEDULE 3 Redress Schemes Section 23A(10)...4After Schedule 3 (as inserted by paragraph 3) insert— SCHEDULE...SCHEDULE 7Minor and consequential amendmentsEstate Agents Act 1979 (c. 38)1In section 3 of the Estate Agents Act 1979 (prohibition...2In section 6 of that Act (revocation and variation of...3In section 30(2) of that Act (orders and regulations to...Gas Act 1986 (c. 44)4The Gas Act 1986 is amended as follows. 5In section 4AB (guidance on social and environmental matters), for...6In section 28 (orders for securing compliance with certain provisions),...Electricity Act 1989 (c. 29)7The Electricity Act 1989 is amended as follows. 8In section 3B (guidance on social and environmental matters), for...9In section 25 (orders for securing compliance), in subsection (6)...Water Industry Act 1991 (c. 56)10In Schedule 15 to the Water Industry Act 1991 (disclosure...Taxation of Chargeable Gains Act 1992 (c. 12)11In section 35(3)(d) of the Taxation of Chargeable Gains Act...Postal Services Act 2000 (c. 26)12The Postal Services Act 2000 is amended as follows. 13In section 44 (review and information), in subsection (5) for...14In section 61 (forward work programme)— (a) in subsection (1)...15In section 126 (index of defined expressions), in the entry...16(1) Schedule 7 (disclosure of information) is amended as follows....17In Schedule 8 (amendments of enactments), in paragraph 10 for...Utilities Act 2000 (c. 27)18The Utilities Act 2000 is amended as follows. 19In section 4 (forward work programmes)— (a) in subsection (1)...20In section 105 (general restrictions on disclosure of information)— Warm Homes and Energy Conservation Act 2000 (c. 31)21In section 2 (strategy relating to fuel poverty) in subsection...Criminal Justice and Police Act 2001 (c. 16)22In the Criminal Justice and Police Act 2001 — Housing Act 2004 (c. 34)23(1) The Housing Act 2004 is amended as follows. SCHEDULE 8Repeals2007 c. 17An Act to make provision for the establishment of the National Consumer Council and its functions; to make provision for the abolition of other consumer bodies; to make provision about the handling of consumer complaints by certain providers; to make provision requiring certain providers to be members of redress schemes in respect of consumer complaints; to amend the Estate Agents Act 1979; to make provision about the cancellation of certain contracts concluded away from business premises; and for connected purposes.[19th July 2007]Be it enacted by the Queen's most Excellent Majesty, by and with the advice and consent of the Lords Spiritual and Temporal, and Commons, in this present Parliament assembled, and by the authority of the same, as follows:—