Part 2Complaints handling and redress schemes

Standards for handling complaints

46Supply of information to consumers

(1)A regulator may make regulations requiring each of its regulated providers in relation to which standards are prescribed under section 43 to give to the provider’s relevant consumers such information as may be specified or described in the regulations about—

(a)the standards, and

(b)the levels of compliance with those standards achieved by the provider.

(2)Regulations under this section may include provision specifying the form and manner in which, and the frequency with which, information is to be given.