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Part 6Legal Complaints

Jurisdiction and operation of the ombudsman scheme

127Complaints excluded by scheme rules

(1)Scheme rules may make provision excluding complaints of a description specified in the rules from the jurisdiction of the ombudsman scheme.

(2)But they may not make provision excluding a complaint from the jurisdiction of the ombudsman scheme on the ground that it relates to a matter which has been or could be dealt with under the disciplinary arrangements of the respondent’s relevant authorising body.