Part 2Regulation of Social Housing

Chapter 6Regulatory powers

Guidance

215Use of intervention powers

1I1

The regulator shall publish—

a

guidance about complaints to the regulator about the performance of registered providers, and

b

guidance about how it uses and intends to use powers under this Chapter and Chapter 7.

2I1

Guidance under subsection (1)(a) must, in particular, specify—

a

the procedure to be followed in making a complaint,

b

the criteria used by the regulator in deciding whether to investigate a complaint, and

c

periods within which the regulator aims to inform complainants of the result of complaints.

I33

The regulator shall have regard to guidance under this section.

216I2Consultation

Before giving guidance under section 215 the regulator must consult—

a

one or more bodies appearing to it to represent the interests of registered providers,

F1aa

any body for the time being nominated under section 278A,

b

one or moreF2other bodies appearing to it to represent the interests of tenants,

c

one or more bodies appearing to it to represent the interests of local housing authorities,

d

the Audit Commission for Local Authorities and the National Health Service in England, and

e

the HCA.