Part 7The Office of Qualifications and Examinations Regulation
Chapter 2Functions in relation to qualifications
Recognised bodies: monitoring and enforcement
150Investigation of complaints
1
Ofqual may investigate, or make arrangements for the investigation of, complaints in relation to the award or authentication of a regulated qualification.
2
Arrangements made under subsection (1) may in particular include arrangements for the referral of complaints to an independent party.
3
“An independent party” means—
a
an individual who is not a member of Ofqual or Ofqual’s staff, or
b
a body none of whose members is a member of Ofqual or Ofqual’s staff.