SCHEDULES

SCHEDULE 11The financial ombudsman service

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After paragraph 9 insert—

9AAnnual plan

1

The scheme operator must in respect of each of its financial years prepare an annual plan.

2

The plan must be prepared before the start of the financial year.

3

An annual plan in respect of a financial year must make provision about the use of the resources of the scheme operator.

4

The plan may include material relating to periods longer than the financial year in question.

5

Before preparing an annual plan, the scheme operator must consult such persons (if any) as the scheme operator considers appropriate.

6

The scheme operator must publish each annual plan in the way it considers appropriate.