SCHEDULES
SCHEDULE 11The financial ombudsman service
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After paragraph 9 insert—
9AAnnual plan
1
The scheme operator must in respect of each of its financial years prepare an annual plan.
2
The plan must be prepared before the start of the financial year.
3
An annual plan in respect of a financial year must make provision about the use of the resources of the scheme operator.
4
The plan may include material relating to periods longer than the financial year in question.
5
Before preparing an annual plan, the scheme operator must consult such persons (if any) as the scheme operator considers appropriate.
6
The scheme operator must publish each annual plan in the way it considers appropriate.