SCHEDULES

SCHEDULE 11The financial ombudsman service

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After section 230 insert—

230AReports of determinations

1

The scheme operator must publish a report of any determination made under this Part.

2

But if the ombudsman who makes the determination informs the scheme operator that, in the ombudsman's opinion, it is inappropriate to publish a report of that determination (or any part of it) the scheme operator must not publish a report of that determination (or that part).

3

Unless the complainant agrees, a report of a determination published by the scheme operator may not include the name of the complainant, or particulars which, in the opinion of the scheme operator, are likely to identify the complainant.

4

The scheme operator may charge a reasonable fee for providing a person with a copy of a report.