SCHEDULES

SCHEDULE 11U.K.The financial ombudsman service

7U.K.After section 230 insert—

“230AReports of determinations

(1)The scheme operator must publish a report of any determination made under this Part.

(2)But if the ombudsman who makes the determination informs the scheme operator that, in the ombudsman's opinion, it is inappropriate to publish a report of that determination (or any part of it) the scheme operator must not publish a report of that determination (or that part).

(3)Unless the complainant agrees, a report of a determination published by the scheme operator may not include the name of the complainant, or particulars which, in the opinion of the scheme operator, are likely to identify the complainant.

(4)The scheme operator may charge a reasonable fee for providing a person with a copy of a report.”