20.—(1) A collective management organisation must—
(a)make public the information specified in paragraph (3); and
(b)publish and keep up to date on its public website the information specified in that paragraph.
(2) An independent management entity must make public the information specified in paragraph (3)(a), (b), (c), (e), (f) and (g).
(3) The information specified in this paragraph is—
(a)its statute;
(b)its membership terms and the terms of termination of authorisation to manage rights, if these are not included in the statute;
(c)standard licensing contracts and standard applicable tariffs including discounts;
(d)the list of persons referred to in regulation 9(1) (management);
(e)its general policy on distribution of amounts due to right holders;
(f)its general policy on management fees;
(g)its general policy on deductions, other than in respect of management fees, from—
(i)rights revenue; and
(ii)income arising from the investment of rights revenue including deductions for the purposes of social, cultural and educational services;
(h)a list of—
(i)the representation agreements it has entered into; and
(ii)the names of the collective management organisations with which those representation agreements have been concluded;
(i)the general policy on the use of non-distributable amounts; and
(j)the complaint handling and dispute resolution procedures available in accordance with regulations 31 (complaints procedure) and 32 (alternative dispute resolution procedure) and under Part 1, Chapter 7 of the Copyright, Designs and Patents Act 1988(1).