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PART IGENERAL

Patients' guide

6.—(1) The registered person shall produce a written guide to the establishment (in these Regulations referred to as “the patients' guide”) which shall include—

(a)a summary of the statement of purpose;

(b)the terms and conditions in respect of services to be provided for patients, including as to the amount and method of payment of charges by patients for all aspects of their treatment;

(c)a standard form of contract for the provision of services and facilities by the registered provider to patients;

(d)a summary of the complaints procedure established under regulation 22;

(e)a summary of the results of the most recent consultation conducted in accordance with regulation 16(3);

(f)the address and telephone number of the appropriate office of the National Assembly; and

(g)the most recent inspection report prepared by the National Assembly or information as to how a copy of that report may be obtained.

(2) The registered person shall provide a copy of the first patients' guide to the appropriate office of the National Assembly, and shall ensure that a copy of the current version of the patient’s guide is provided to every patient and any person acting on behalf of a patient.