23.—(1) The registered person must establish and maintain a system for —
(a)reviewing at appropriate intervals, and
(b)improving,
the quality of care provided at the residential family centre.
(2) The registered person must supply to the appropriate office of the National Assembly a report in respect of any review conducted by him or her for the purposes of paragraph (1), and make a copy of the report available to residents.
(3) The system referred to in paragraph (1) must provide for consultation with residents.
24.—(1) The registered person must carry on the residential family centre in such manner as is likely to ensure that it will be financially viable for the purpose of achieving the aims and objectives set out in the statement of purpose.
(2) The registered person must provide the appropriate office of the National Assembly with such information and documents as it may require for the purpose of considering the financial viability of the residential family centre, including —
(a)the annual accounts of the residential family centre certified by an accountant;
(b)a reference from a bank expressing an opinion as to the registered provider’s financial standing;
(c)information as to the financing and financial resources of the residential family centre;
(d)where the registered provider is a company, information as to any of its associated companies;
(e)a certificate of insurance for the registered provider in respect of liability which may be incurred by him or her in relation to the residential family centre in respect of death, injury, public liability, damage or other loss.
(3) In this regulation a company is an associated company of another if one of them has control of the other or both are under the control of the same person.
25.—(1) Where the registered provider is an individual, but is not in day-to-day charge of the residential family centre, he or she must visit the residential family centre in accordance with this regulation.
(2) Where the registered provider is an organisation, the residential family centre must be visited in accordance with this regulation by —
(a)the responsible individual;
(b)another of the directors or other persons responsible for the management of the organisation; or
(c)an employee of the organisation who is not directly concerned with the conduct of the residential family centre.
(3) Visits under paragraph (1) or (2) shall take place at least once a month and may be unannounced.
(4) The person carrying out the visit must —
(a)interview, with their consent and in private, such of the residents and persons working at the residential family centre as appears necessary in order to form an opinion of the standard of care provided in the residential family centre;
(b)inspect the premises of the residential family centre, its daily log of events and records of any complaints; and
(c)prepare a written report on the conduct of the residential family centre.
(5) The registered provider must supply a copy of the report required to be made under paragraph (4)(c) to —
(a)the appropriate office of the National Assembly;
(b)the registered manager; and
(c)in the case of a visit under paragraph (2) where the registered provider is an organisation, to each of the directors or other persons responsible for the management of the organisation.