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The National Health Service (General Dental Services Contracts) (Wales) Regulations 2006

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Making of complaints

48.—(1) A complaint may be made by or, with his or her consent, on behalf of a patient or former patient, who is receiving or has received services under the contract, or—

(a)where the patient is a child, by—

(i)a parent;

(ii)a person duly authorised by a local authority to whose care the child has been committed under the provisions of the Children Act 1989(1); or

(iii)a person duly authorised by a voluntary organisation by which the child is being accommodated under the provisions of that Act; or

(b)where the patient is incapable of making a complaint, by a relative or other adult person who has an interest in his or her welfare.

(2) Where a patient has died, a complaint may be made by a relative or other adult person who had an interest in his or her welfare or, where the patient falls within sub-paragraph (1)(a)(ii) or (iii) by the authority of a voluntary organisation.

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