16. A scheme must state—
(1) the procedure by which a person may apply for a reduction under a scheme;
(2) the procedure by which a person may appeal against a decision of an authority with respect to—
(a)a person’s entitlement to a reduction under a scheme; or
(b)the amount of any reduction to which the person is entitled;
(3) the procedure by which a person may apply to an authority for a reduction under section 13A(1)(c) of the 1992 Act.