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Consumers, Estate Agents and Redress Act 2007

  • Explanatory Notes Table of contents

Please note:

All reference to 'Parts' and 'sections' are from the Consumers, Estate Agents and Redress Act 2007. For other versions of these Explanatory Notes, see More Resources.

  1. Introduction

  2. Summary

  3. Background and Overview

    1. Parts 1 and 2

      1. The (new) National Consumer Council

      2. Redress Schemes and Complaint Handling

      3. Consumer Direct

    2. Part 3: Estate Agents

      1. Amendments of the Estate Agents Act 1979

    3. Part 4: Miscellaneous and General

  4. Territorial Extent and Territorial Application

    1. Scotland

    2. Wales

    3. Northern Ireland

      1. Part 1: the National Consumer Council

        1. Section 1: Establishment of the National Consumer Council and its territorial committees

        2. Section 2: The territorial committees

        3. Section 3: “Consumer” and “consumer matters”

        4. Section 4: “Designated consumers”

        5. Section 5: Forward work programmes

        6. Section 6: General provision about functions

        7. Section 7: Annual Report

        8. Section 8: The representative function

        9. Section 9: The research function

        10. Section 10: The information function

        11. Powers of investigation

          1. Section 11: General powers of investigation

          2. Section 12: Investigation of complaints by vulnerable designated consumers

          3. Section 13: Investigation of complaints relating to disconnection of gas or electricity

          4. Section 14: Reference of matters to the Gas and Electricity Markets Authority

          5. Section 15: Reference of matters to the Postal Services Commission

          6. Section 16: Investigations relating to public post offices

        12. Other functions of the Council

          1. Section 17: Reports by the Council

          2. Section 18: Secretary of State’s power to require reports

          3. Section 19: Advice, information and guidance

          4. Section 20: Duty to enter into co-operation arrangements

          5. Section 21: Power to co-operate and give assistance

          6. Section 22: Voluntary activities

          7. Section 23: Supplementary powers etc

          8. Section 24: Provision of information to the Council

          9. Section 25: Enforcement by regulator of section 24 notice

          10. Section 26: Enforcement by court of section 24 notice

          11. Section 27: Provision of information by the Council

          12. Section 28: Exemptions from requirements to provide information

          13. Section 29: Disclosure of information

        13. Abolition of Consumer Bodies

          1. Section 30: Abolition of “energywatch” and “Postwatch”

          2. Section 31: Designation of the Consumer Council for Water for abolition

          3. Section 32: Transfer orders and abolition orders

          4. Section 33: Supplementary provision about transfer and abolition orders

          5. Section 34: Compensation for loss of office

          6. Section 35: Transfer of property etc

          7. Section 36: Directions

          8. Section 37: Extension of the Council’s functions: Great Britain

          9. Section 38: Removal of the Council’s functions in relation to Northern Ireland

          10. Section 39: The Financial Services Consumer Panel

          11. Section 40: The OFCOM Consumer Panel

          12. Section 41: Interpretation of Part 1

      2. Part 2: Complaints Handling and Redress Schemes

        1. Overview of Part 2

          1. Section 42: Interpretation of Part 2

          2. Section 43: Standards for handling complaints

          3. Section 44: Requirements for making regulations under section 43

          4. Section 45: Information with respect to compliance with complaints handling standards

          5. Section 46: Supply of information to consumers

          6. Section 47: Membership of redress scheme

          7. Section 48: Membership of redress schemes: supplementary

          8. Section 49: Approval of redress schemes

          9. Section 50: Approval of redress schemes: supplementary

          10. Section 51: Procedure for refusing or withdrawing approval

          11. Section 52: Enforcement of requirements imposed under Part 2

      3. Part 3: Amendments of the Estate Agents’ Act 1979

        1. Estate agents’ duties

          1. Section 53: Membership of redress schemes

          2. Section 54: Duty to keep records

          3. Section 55: Grounds for prohibition orders

          4. Section 56: Grounds for warning orders

        2. Investigatory powers

          1. Section 57: Powers of entry and inspection

          2. Section 58: Failure to produce information

      4. Part 4: Miscellaneous and General

        1. Section 59: Contracts concluded away from business premises

        2. Section 60: Orders and Regulations

        3. Section 61: Directions

        4. Section 62: Parliamentary control of orders and regulation

        5. Section 63: Minor, consequential and transitional provision

        6. Section 64: Repeals

        7. Section 65: Extent

  5. Schedules+-

    1. Schedule 1: The National Consumer Council

      1. Part 1: Members of the Council

        Membership

      2. Part 2: Staff of the Council

      3. Part 3: Territorial, Regional and Other Committees

      4. Part 4: Procedure etc.

      5. Part 5: Funding and accounts

      6. Part 6: Status etc.

    2. Schedule 2: Enforcement of information requirements

    3. Schedule 3: Abolition of consumer bodies: transitional provision

    4. Schedule 4: Transfer of property etc to Council

    5. Schedule 5: Information relating to compliance with complaint handling standards

    6. Schedule 6: Estate Agents’ Redress Schemes

      1. New section 23A: Redress Schemes

      2. New section 23B: Enforcement

      3. New section 23C: Meaning of residential property

      4. New Schedule 3: redress schemes

      5. New Schedule 4: Penalty notices under section 23B(1)

    7. Schedule 7: Minor and Consequential Amendments

    8. Schedule 8: Repeals

  6. Commencement

  7. Parliamentary History

  • Explanatory Notes Table of contents

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Explanatory Notes

Text created by the government department responsible for the subject matter of the Act to explain what the Act sets out to achieve and to make the Act accessible to readers who are not legally qualified. Explanatory Notes were introduced in 1999 and accompany all Public Acts except Appropriation, Consolidated Fund, Finance and Consolidation Acts.

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