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Consumers, Estate Agents and Redress Act 2007

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This is the original version (as it was originally enacted).

43Standards for handling complaints

This section has no associated Explanatory Notes

(1)A regulator must by regulations prescribe standards for the handling by its regulated providers of consumer complaints made to them.

(2)The regulations may prescribe standards in relation to all consumer complaints, or consumer complaints of a kind specified in the regulations.

(3)In particular, the regulations may specify a kind of consumer complaint by reference to the subject-matter of a complaint, or the description of person making a complaint.

(4)Regulations under this section may be made only with the consent of the Secretary of State.

(5)A regulator must make arrangements for securing that regulations made by it under this section are available to the public, by whatever means it considers appropriate.

(6)If a date is prescribed in relation to a regulator for the purposes of this subsection, from that date subsection (1) has effect in relation to that regulator as if, in that subsection, for “must” there were substituted “may”.

(7)In subsection (6) “prescribed” means prescribed by order made by the Secretary of State under this section.

(8)Before prescribing a date in relation to a regulator for the purposes of subsection (6), the Secretary of State must consult—

(a)the regulator,

(b)the Council, and

(c)such other persons as the Secretary of State considers appropriate.

(9)This section does not apply to the Water Services Regulation Authority.

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